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Member Success Associate Jobs

Member Success Specialist Jobs
By Helia Care, Inc. At Scottsdale, AZ, United States
Prior experience in a customer-facing role, preferably in customer success or account management.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Collaborating closely with internal teams, including sales, product, and support, to ensure a seamless customer experience.
Excellent written and verbal communication skills to effectively engage with customers.
Strong customer-centric mindset and a passion for delivering exceptional customer experiences.
Knowledge of the healthcare industry and familiarity with healthcare systems and processes.
Member Success Coordinator Jobs
By Honey Homes At United States
Background in customer success, property management, or home services experience
Experience at a fast-growing operationally-heavy startup, not just internet-only companies
Some personal, relevant experience around home ownership or home maintenance
You have exposure to home ownership challenges. Some personal, relevant experience around home ownership or home maintenance.
You can learn more about the benefits of a Honey Homes membership here.
Support the development, implementation, and testing of product solutions aimed at increasing member delight and workflow efficiency / automation
Success Associate Jobs
By Orchard At Austin, TX, United States
Work with cross-functional teams to create a seamless customer experience
Strong drive to deliver results and strong follow-up skills
Connect with potential customers via phone, email and text
Generate new business through inbound and outbound sales calls
Maintain a personal database of leads to work and convert in the future
Excellent verbal and written communication
Associate Success Guide Jobs
By Salesforce At Atlanta, GA, United States
Provide prescriptive recommendations, best practices, and technical advice for improving adoption
Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
Become an expert in your aligned cloud and related products
Help customers consistently achieve their business outcomes
Generate positive feedback from customers, internal teams and leadership
Show continued professional growth and development
Team Manager, Member Success & Growth
By Chapter At United States
Excellent management skills, with an ability to empower employees and developing high performing teams
Chapter Offers All Employees the Following Benefits and Perks:
2+ years of experience in managing and growing a Customer Support or Care Navigation team
Experience at a high-growth (health-) tech company
Benefit from our partnerships with Spring Health (mental health support), Rightway (care navigation), and OneMedical (concierge medicine) to prioritize your well-being.
Overall Member Experience and Journey Continuous Improvement:
Program Success Associate Jobs
By Tuition.io At United States
Organized and resourceful with great time-management skills
Knowledge of Tuition Reimbursement or other educational benefits
Troubleshoot platform-related issues as appropriate, suggesting ways to improve the experience of our users as well as our software platform.
1+ years experience using web-based support platforms (Zendesk, Freshdesk, Desk.com, etc.)
Excellent verbal and written communication skills
Ability to manage multiple support channels including email tickets, live chat, and phone
Member Success Associate Jobs
By NYSHEX At New York, United States
Excellent written and verbal communication skills; experience presenting to external stakeholders
Support the Member Success Managers in creating and iterating on Standard Operating Procedures with carriers
Help prepare for Monthly and/or Quarterly Business Reviews focused on identifying opportunities to improve our Members experience and contract fulfillment
Partner with the NYSHEX product & engineering teams to continually enhance our technology offerings
Direct experience in ocean containerized shipping
Familiarity with NYSHEX product offerings
Member Business Associate Jobs
By SoFi At San Francisco, CA, United States
Analytical skills - SoFi is a data-driven company so critical thinking, data analysis and interpretation will be needed
Strong communication and organizational skills
Great health & well-being benefits, including subsidized gym membership
401(k) and education on retirement planning
Comprehensive medical, dental, vision and life insurance benefits
Measure, analyze, and interpret data from multiple sources to identify trends and inform priorities
Business Operations, Senior Associate - Member & Customer Success
By LinkedIn At San Francisco, CA, United States
Bring clear thinking and excellent problem-solving skills to a range of challenging business questions
Cultivate relationships with cross-functional teams such as Product, Engineering, Go-to-market Operations, Marketing, Finance, and Sales
4+ years of experience in strategy consulting, investment banking or a strategy-related role with exposure to technology driven businesses
Highly analytical: experience decomposing and solving real world business problems, ideally building/using advanced Excel models. SQL a plus
Effective communications: Excellent communication skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations
Deliver strategic projects for our leadership that provide key business insights for high-priority initiatives
Member Success Manager (Sales)
By Kiln At Provo, UT, United States
Customer service and/or sales, and events management experience a plus
Drive growth and promotion of Kiln-provided service offerings
Trouble-shoot member-related issues to ensure a friction-free member experience
Assist the Member Experience person with set-up and breakdown of events
Manage new member onboarding and site induction
Must have strong verbal and written communication skills
Member Success Operations Manager, Workforce & Capacity
By Carrot Fertility At United States
5+ years of experience in capacity planning or demand and supply management for a contact center with 100+ employees
Advanced Excel skills and the ability to manipulate and model large sets of data
Experience managing WFM software or tools (e.g., Tymeshift)
Excellent written, verbal, and presentation skills
Ability to independently manage multiple tasks for multiple groups and work reliably in time-sensitive situations
Experience working closely with senior support leaders, prior exposure to high-growth, fast-paced work environments
Member Success Manager Jobs
By Chief At United States
Identify and share member insights helping shape the direction of Chief member offerings to support member value realization
Maintaining comprehensive knowledge of Chief’s services, products, and network
Possess excellent written and verbal communication skills
Experience as an early member of a startup team with exciting early traction
Opportunity to create and attend inspiring experiences and events with leaders of the industry
Wellness, Work from home and Learning Stipends
Associate Member Success Specialist
By Going At United States
1+ years of customer support experience, preferably in a B2C space.
You have excellent written and verbal communication skills.
Experience and enthusiasm for doing mobile app customer support.
Experience doing customer support in the travel industry.
100% remote work environment, so go ahead and bring your dog to work or wear your PJ's to the office!
Continuing education & development reimbursement
Member Success Coordinator - Remote | Wfh
By Get It Recruit - Finance At New York, NY, United States

We are a growing company dedicated to the success of our clients. We understand that our team's development is essential to achieving this goal, so we empower each employee to channel their drive and ...

Member Success Jobs
By Honey Homes At United States
5+ years of customer success, property management, or home services experience
Experience at a fast-growing operationally-heavy startup, not just internet-only companies
Some personal, relevant experience around home ownership or home maintenance
Early employee experience a big plus - do you love building?
You’re analytical.You let data win arguments. You are a data-first problem solver with excellent Excel / data analysis skills.
You have exposure to home ownership challenges. Some personal, relevant experience around home ownership or home maintenance.
Member Success Specialist Jobs
By Ridwell At United States
We Never Settle. We are relentlessly pursuing the exceptional and challenging the status quo–always making our service, experience, and company better
Experience in a customer-facing, “front-of-the-house” role (experience in Front, Zendesk, Intercom or other CX software is a plus!)
Commuter Benefits for parking and/or transit
Must be in good standing in your current position
No disciplinary actions in the last 6 months
Must be in current position for at least 6 months
Billing Success Associate Jobs
By Lyra Health At United States
0-2 years experience in provider relations and/or customer service
Experience in healthcare and/or medical billing a plus
Experience with Zendesk and/or Salesforce a plus
Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in staffing, scheduling and task allocation
Excellent communication skills-both verbal and written, with an emphasis on rapport building
Prior experience working in a technology environment a plus
Member Success Operations Manager
By Alma At United States
Manage a team of Member Success Specialists and Operations Associates by providing direct, actionable feedback and support.
Work with Member Success Managers to oversee member engagement and churn mitigation campaigns.
Manage and improve our internal systems (e.g. Zendesk, Asana) and collaborate cross-functionally to improve how we work across teams.
You have 3+ years working in a customer experience role with at least 1-year managing a team
You are an empathic manager with an ability to communicate effectively across seniority levels
Financial perks and rewards through BenefitHub
Member Success Operations Associate
By Alma At United States
You have experience with project management and customer service tools such as Asana, Typeform, Zendesk, and Salesforce.
Manage the operations and automation of our internal tools (e.g. Zendesk, Asana)
Identify opportunities to streamline workflows, make our processes more efficient, and improve provider experiences
You are highly-organized, detail-oriented, and proactive with the ability to prioritize work with guidance from your manager.
You may have experience working at a startup, fast paced work environment.
Financial perks and rewards through BenefitHub

Are you looking for an exciting opportunity to help others succeed? Join our team as a Member Success Associate and make a difference in the lives of our members!

Overview Member Success Associate is a customer service role that focuses on providing excellent customer service to members of an organization. The Member Success Associate is responsible for providing support to members, helping them to understand their benefits and services, and ensuring that their needs are met. Detailed Job Description The Member Success Associate is responsible for providing excellent customer service to members of an organization. This includes answering questions, resolving issues, and providing support to members. The Member Success Associate will also be responsible for helping members understand their benefits and services, and ensuring that their needs are met. The Member Success Associate will also be responsible for keeping up to date with changes in the organization and providing members with the most up-to-date information. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service software
• Knowledge of the organization’s products and services
• Knowledge of the organization’s policies and procedures
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of the organization’s products and services
• Knowledge of the organization’s policies and procedures
Job Knowledge
• Knowledge of customer service software
• Knowledge of the organization’s products and services
• Knowledge of the organization’s policies and procedures
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Experience working with members of an organization
• Experience resolving customer service issues
Job Responsibilities
• Provide excellent customer service to members of the organization
• Answer questions and resolve issues for members
• Help members understand their benefits and services
• Keep up to date with changes in the organization
• Provide members with the most up-to-date information
• Follow the organization’s policies and procedures