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MEMBER SERVICES REPRESENTATIVE Jobs in New Mexico

Member Services Representative Jobs
By Planet Fitness At Roswell, NM, United States
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.

Are you looking for an exciting opportunity to use your customer service skills in a fast-paced environment? We are looking for a Member Services Representative to join our team! As a Member Services Representative, you will be responsible for providing excellent customer service to our members and helping them with their inquiries. You will also be responsible for processing payments, resolving customer complaints, and providing general information about our services. If you are passionate about helping people and have excellent communication skills, this could be the perfect job for you!

A Member Services Representative is responsible for providing customer service to members of an organization. They are typically the first point of contact for members and are responsible for handling inquiries, resolving complaints, and providing information about the organization's services.

What is MEMBER SERVICES REPRESENTATIVE Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize
• Knowledge of customer service principles and practices
• Proficiency in computer applications
• Ability to work independently and as part of a team

What is MEMBER SERVICES REPRESENTATIVE Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of the organization's services and policies

What is MEMBER SERVICES REPRESENTATIVE Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of the organization's services and policies
• Knowledge of computer applications

What is MEMBER SERVICES REPRESENTATIVE Experience?

• Previous customer service experience
• Experience working with members of an organization

What is MEMBER SERVICES REPRESENTATIVE Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Provide information about the organization's services and policies
• Process customer orders and payments
• Maintain customer records and update information as needed
• Resolve customer complaints and disputes
• Monitor customer feedback and suggest improvements to the organization's services