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Member Services Representative Lead Jobs in Arkansas

Lead, Customer Experience - Member Services (Remote)
By Molina Healthcare At United States
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Work with coworkers, management, and other departments to help coordinate problem solving in an effective and timely manner.
Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
Effective communication skills in a professionally setting, both spoken and verbal.
Manages multiple channels of communication (e.g., Teams, Jabber) within a timely manner.
Must be available to work between operation hours of 5:00am-8:00pm PST.

Are you looking for an opportunity to lead a team of Member Services Representatives and make a real impact? Join our team and help us provide exceptional customer service to our members!

What is Member Services Representative Lead Job Skills Required?

• Excellent customer service skills
• Ability to multi-task and prioritize tasks
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of computer systems and software
• Ability to handle difficult customer situations
• Ability to work in a fast-paced environment

What is Member Services Representative Lead Job Qualifications?

• High school diploma or equivalent
• Previous experience in customer service or related field
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type accurately and quickly
• Ability to work flexible hours

What is Member Services Representative Lead Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of company policies and procedures
• Knowledge of applicable laws and regulations

What is Member Services Representative Lead Job Experience?

• Previous experience in customer service or related field
• Previous experience in a lead or supervisory role
• Previous experience in a call center environment

What is Member Services Representative Lead Job Responsibilities?

• Provide excellent customer service to members
• Respond to customer inquiries and complaints in a timely manner
• Monitor customer service performance and provide feedback
• Train and mentor new customer