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Member Contact Center Manager Jobs

Vp, Member Service Contact Center
By Korn Ferry At Sacramento, CA, United States
Remain current on service delivery trends in Contact Centers and recommend proactive strategies for effective contact center volume trend management.
Provide and continually evolve meaningful reporting on call center performance to Executive Management.
Communicate results of sales referrals, service levels and operational impacts to management as appropriate or requested.
Provide effective leadership to employees and conduct manager evaluations.
Named "Best-in-State" Employer by Forbes for second consecutive year and counting.
Proactively research, develop, and implement strategic initiatives to achieve maximum member satisfaction.
Member Contact Center Sales Associates - Part-Time
By AAA Club Alliance At , Tulsa, 74104 $15 - $17 an hour
Child & Family care benefit
Be pleasant, professional, and have a smile in your voice when speaking on the phone (excellent communications skills)
(2-5) years of sales and customer service experience
What We Can Offer You:
$15.00 - $17.00 base pay hourly rate; plus Monthly commission plan (Average earnings are $350 - $500 based on individual performance)
AAA provides all computer equipment needed to perform the job
Contact Center Manager Jobs
By Project Lead The Way At United States
Experience with Contact Center management.
Demonstrated experience with Customer Relationship Management (CRM) platforms (*Salesforce).
An associate degree in related field of study or equivalent related experience.
Experience coaching, leading, and managing the work of others.
A passion for practicing and embracing diversity of thought, culture, and experience.
Desire to build, develop and lead a high performing Contact Center team of customer-centric professionals.
Contact Center Solutions Engineering Manager
By Zoom Video Communications, Inc. At , Remote $168,700 a year
Experience working with enterprise customers and addressing complex solution requirements
Demonstrated ability to collaborate closely with customers and internal management, sales representatives, and product teams
Inspire, enable, coach and manage a team of Zoom Contact Center Solutions Engineers.
Drive customer needs and requirements into product deliverables and help shape Zoom’s Contact Center portfolio.
7+ years experience in CCaaS, telephony, UCaaS or cloud delivered communications technologies
Excellent verbal and written communication skills, including ability to present to customers and key decision makers
Member Contact Center, Manchester, Nh
By St. Mary's Bank At Manchester, NH, United States
One year experience as a customer service representative with a financial institution
Knowledge of deposit and loan products to include proven track record in consumer loan origination, sales and member service
Good analytical and problem solving skills
Achieving deposit and loan production goals as measured by sales reports;
Maintaining loan and deposit account relationships be meeting and exceeding member expectations as measured in member feedback and satisfaction surveys;
Processing transactions while adhering to balancing guidelines as measured by production reports;
Contact Center Senior Manager
By Grow Therapy At United States
Evaluating channel performance and create agent level dashboards to improve employee management
Manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
Running experiments to improve our call scripting and channel / medium mix
Maintaining and reporting metrics on overall and agent level performance, including: bookings, efficiency, and quality.
Improving our scheduling models to handle high and low volume times in order to increase booking efficiency
Projecting hiring needs and thinking through organizational design
Contact Center Program Manager
By Leidos At United States
Develop SOPs, design and enhance the contact center training curriculum & platform, and knowledge management content and solution.
Expertise in contact center performance measures, customer relationship, knowledge, and workforce management.
Knowledge of Agile/Scrum development methodologies and experience.
Manage resources, budget, schedule, customer engagement, technologies and ensure high end-user satisfaction.
Perform detailed analytics using advanced analytical skills and tools, prepare new service implementation plans.
Manage and maintain contact center implementation technology projects to drive self-service with new and enhanced systems and tools.
Contact Center Assistent - Member Counseling (Remote)
By Virginia Retirement System At United States
Responds accurately to a variety of questions, inquiries, and requests related to plans, benefits, and retirement processes via phone.
Professional verbal and written communication skills.
The ability to multi-task, set priorities and manage time effectively.
Liaises as necessary with other departments to provide all relevant information and detail to members and retirees.
Conducts research and make follow-up phone calls as necessary.
Provides assistance with online access to MyVRS, troubleshooting technical issues that arise.
Contact Center Manager Jobs
By Pacific Life At Knoxville Metropolitan Area, United States
Experience partnering with Workforce Management, influencing/driving forecasts, and experience in annual budgeting processes.
Demonstrated time management and organizational skills
Consistently supports, promotes, and drives change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
Business background which includes group benefits experience
Will need to gain expert knowledge of Pacific Life’s workforce benefits platforms such as claims administration system and workflow tools
Experience leading Contact Centers in Group Benefits
Contact Center Manager Jobs
By Bobby Dodd Institute At Atlanta Metropolitan Area, United States

Our contact center BPO(Business Process Outsourcing) allows us to create tailored partnerships that financially support our nonprofit programs. We are seeking a Contact Center Manager responsible for ...

Contact Center Manager Jobs
By Simpluris, Inc. At Orlando, FL, United States
Prepare Monthly Business Review for upper management
Manage operations to achieve executive objectives
Identify bottlenecks and offer solutions for improvement
Manage and train other contact center staff, such as supervisors and leads
Manage contact center supervisor and lead agents
Prepares contact center performance reports
Member Contact Center Consultant
By Connexus Credit Union At , Remote
Ability to help members achieve their personal financial objectives by anticipating their needs through active listening skills and product education
Connexus offers an Amazing Benefits package:
Ability to remain composed under pressure and provide a positive customer service experience
1+ years experience in a call center environment is required
Prior banking and/or financial industry experience strongly preferred
20 days of paid time off and 7 paid holidays
Manager, Admissions - Patient Contact Center
By Texas Children's Hospital At Greater Houston, United States
Bachelor’s degree in business or healthcare field may substitute for two years of the experience requirement
Five years’ progressively responsible patient registration and/or business office experience
High school diploma or GED required
Bachelor’s degree in business, healthcare, or related field preferred
Ensures that all accounts have accurate demographics, primary payer source, and that all authorizations are up-to-date.
Strives to improve scheduling, registration, and admissions processes to enhance customer service and streamline patient encounters.
Member Contact Center Manager
By Freedom Credit Union At , Springfield, 01104, Ma
Five to ten years of similar or related experience, including time spent in preparatory management positions.
Prepares and manages the planning and accounting budget for the department. Prepares reports for management as required.
Manages the daily operations of the Call Center including electronic services – online banking, mobile banking and telephone banking.
Manages other projects and duties as assigned.
A college degree preferred but experience may substitute with appropriate experience.
Responsible for meeting department’s service and sales goals.