Medical Appointment Clerk Jobs

Valid NYS Driver's License with 2 years of experience

A complete, very low cost benefits package

What does an Appointment Clerk do?

What can The Arc Lexington offer you?

High School Diploma or GED is required

2013 - Albany Times Union Top Workplace Award

High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.

Appointment registration and scheduling experience. Demonstrated knowledge of healthcare and insurance benefits.

Demonstrated knowledge of and skill in any one of word processing, spreadsheet, or database PC applications.

Service patients, members, and visitors; acknowledges them in a prompt, courteous and professional manner.

One (1) year of customer service/sales, public relations or related experience.

Talking to co-workers, customers, outside vendors, and on the telephone.

Principle Job Duties and Skills:

Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.

Prioritizes member needs and offers alternatives to members when appropriate.

Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.

Prioritize member's need and offer alternatives to member when appropriate.

Train and orient new or less experienced personnel.

Principle Job Duties and Skills:

Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.

Prioritizes member needs and offers alternatives to members when appropriate.

Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.

Prioritize member's need and offer alternatives to member when appropriate.

Train and orient new or less experienced personnel.

Ability to effectively manage fast paced environment, with multi-tasking skills

ability to effectively manage fast paced environment, with multi-tasking skills

Computer knowledgeable- Internet basics, computer security practices, touch typing

Learning and working with company computer related applications, tools, and programs.

Must type a minimum of 25 words per minute

Process confidential materials and information professionally at all times

Ability to effectively manage fast paced environment, with multi-tasking skills

ability to effectively manage fast paced environment, with multi-tasking skills

Computer knowledgeable- Internet basics, computer security practices, touch typing

Learning and working with company computer related applications, tools, and programs.

Must type a minimum of 25 words per minute

Process confidential materials and information professionally at all times

Basic to intermediate computer knowledge and skills.

Training and/or experience with computer data entry and ability to type a minimum of 45 WPM.

Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.

Prior administrative or clerical experience in clinical or community-based setting highly preferred.

Knowledge of basic math and modern office procedures.

Performs day-to-day administrative functions and general office duties

Employee must maintain current certifications

· Basic knowledge of security procedures to ensure those being escorted enter only authorized, secure areas.

· Basic knowledge of the organization and facility to give routine information and make appropriate referrals.

· Some knowledge of using various alarm systems to include Diebold Intrusion System.

All new DCIPS employees are required to complete a two-year DCIPS trial period.

This position is subject to provisions of the DoD Priority Placement Program

Perform all administrative requirements associated with patient appointments and related processes.

Education: Possess a high school diploma or equivalent General Educational Development (GED) diploma.

Previous experience working with the military population is a plus.

Answer incoming calls in accordance with Defense Health Administration (DHA) standards.

Book, modify or cancel patient appointments through telephone or direct contact and interaction with patients.

Register patients in hospital’s automated data systems.

Ability to effectively manage fast paced environment, with multi-tasking skills

ability to effectively manage fast paced environment, with multi-tasking skills

Computer knowledgeable- Internet basic ,computer security practices, touch typing

Learning and working with company computer related applications, tools, and programs.

Must type a minimum of 25 words per minute

Process confidential materials and information professionally at all times

Ability to effectively manage fast paced environment, with multi-tasking skills

ability to effectively manage fast paced environment, with multi-tasking skills

Computer knowledgeable- Internet basics, computer security practices, touch typing

Learning and working with company computer related applications, tools, and programs.

Must type a minimum of 25 words per minute

Process confidential materials and information professionally at all times

At least six months of experience in medical office scheduling

High school or GED diploma

Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems.

Ability to type a minimum of 50 WPM (computer keyboard)

Ability to speak and communicate clearly in English

Excellent customer service and adaptability

Basic to intermediate computer knowledge and skills.

Training and/or experience with computer data entry and ability to type a minimum of 45 WPM.

Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.

Prior administrative or clerical experience in clinical or community-based setting highly preferred.

Knowledge of basic math and modern office procedures.

Performs day-to-day administrative functions and general office duties

Paid Health and Ancillary benefits

If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.

At least 6 months of experience in medical office scheduling.

High school diploma or General Educational Development (GED) equivalency.

Up to 2 weeks paid time off (after 1 year of employment) and up to (2) Bonus Days during 1st Year

Ability to complete and pass a background investigation.