International Customer Service Manager
By The Lakewood Group At New Jersey, United States
Implement and optimize customer relationship management (CRM) systems to enhance customer service capabilities.
Partner with the finance department to manage international payment terms and credit terms for customers.
Identify opportunities for process improvement and streamline international order management procedures.
Develop and maintain documentation, SOPs, and training materials related to international order management.
Strong written and verbal communication skills with excellent interpersonal abilities.
Ensure compliance with international shipping regulations and documentation requirements.