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Manager Of Customer Services Operations Jobs

Customer Service Manager (Operations And Services)
By IKEA At Centennial, CO, United States

WHAT YOU'LL BE DOING DAY TO DAY

Manager Of Operations And Administrative Services
By Columbia University At , New York $70,000 - $85,000 a year

ABOUT THE CENTER FOR PUBLIC RESEARCH AND LEADERSHIP:

Ensure efficient and effective operational systems:

Manager Of Customer Services Operations
By Futura Energy Group At Allentown, PA, United States
Five years of accounting experience with extensive knowledge of GAAP and financial reporting requirements.
Minimum 5 years’ experience in a workforce management role working with multiple contact types (calls, email, chat, outbound/dialer) or relevant experience.
Prior workforce management lead or supervisory experience with at least 3 years of supervisory experience.
Proven experience in utilizing an industry-recognized application for performing forecasting and other workforce management functions (IEX, Aspect, etc.).
Experience with IVR Management and alternative channels.
Superior interpersonal skills and ability to effectively present complex information to front line employees, contact center management, and senior executives.