Lobby Ambassador Supervisor Jobs in New York , Employment

Are you looking for a challenging and rewarding role as a Lobby Ambassador Supervisor? We are looking for a dynamic individual to join our team and lead our Lobby Ambassadors in providing exceptional customer service to our guests. If you have a passion for hospitality and a commitment to excellence, this could be the perfect job for you!

Overview The Lobby Ambassador Supervisor is responsible for overseeing the daily operations of the lobby area, ensuring that all guests receive a warm welcome and excellent service. The Lobby Ambassador Supervisor is also responsible for providing leadership and guidance to the Lobby Ambassadors, ensuring that all tasks are completed in a timely and efficient manner. Detailed Job Description The Lobby Ambassador Supervisor is responsible for overseeing the daily operations of the lobby area, ensuring that all guests receive a warm welcome and excellent service. The Lobby Ambassador Supervisor is also responsible for providing leadership and guidance to the Lobby Ambassadors, ensuring that all tasks are completed in a timely and efficient manner. The Lobby Ambassador Supervisor is also responsible for monitoring the lobby area for any safety or security issues, and for responding to any customer complaints or inquiries. The Lobby Ambassador Supervisor is also responsible for ensuring that all Lobby Ambassadors are properly trained and knowledgeable about the hotel’s policies and procedures. Job Skills Required

• Excellent customer service skills

• Ability to lead and motivate a team

• Ability to multi-task and prioritize tasks

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment

• Knowledge of hotel policies and procedures

• Knowledge of safety and security protocols

Job Qualifications

• High school diploma or equivalent

• Previous experience in a supervisory role

• Previous experience in a customer service role

• Ability to pass a background check

Job Knowledge

• Knowledge of hotel policies and procedures

• Knowledge of safety and security protocols

• Knowledge of customer service principles

• Knowledge of local area attractions and amenities

Job Experience

• Previous experience in a supervisory role

• Previous experience in a customer service role

• Previous experience in a hospitality setting

Job Responsibilities

• Supervise Lobby Ambassadors and ensure that all tasks are completed in a timely and efficient manner

• Monitor the lobby area for any safety or security issues

• Respond to customer complaints or inquiries

• Ensure that all Lobby Ambassadors are properly trained and knowledgeable about the hotel’s policies and procedures

• Greet guests and provide them with information about the hotel and local area attractions and amenities

• Assist with check-in and check-out procedures

• Ensure that the lobby area is clean and presentable at all times