Student Loans Collections Specialist
By Discover Financial Services At , New Albany, 43054

Discover. A brighter future. We offer 100% remote, combo, or on site - it’s your choice! And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to ...

Are you looking for a job that offers a competitive salary and the opportunity to make a difference in people's lives? If so, then a career as a Loan Customer Service Representative may be the perfect fit for you! As a Loan Customer Service Representative, you will be responsible for providing exceptional customer service to loan applicants, processing loan applications, and helping customers understand their loan options. You will also be responsible for ensuring that loan documents are accurate and up-to-date. If you have excellent communication skills and a passion for helping others, then this could be the perfect job for you!

Overview:

Loans CSR (Customer Service Representative) is responsible for providing customer service and support to customers who are seeking loans. The CSR will be responsible for answering customer inquiries, providing loan information, and helping customers complete loan applications.

Detailed Job Description:

The Loans CSR will be responsible for providing customer service and support to customers who are seeking loans. The CSR will be responsible for answering customer inquiries, providing loan information, and helping customers complete loan applications. The CSR will also be responsible for verifying customer information, processing loan applications, and ensuring customer satisfaction.

What is Loans Csr Job Skills Required?

• Excellent customer service skills
• Knowledge of loan products and services
• Ability to explain loan terms and conditions
• Ability to multi-task and prioritize tasks
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

What is Loans Csr Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of loan products and services
• Ability to explain loan terms and conditions
• Ability to multi-task and prioritize tasks
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

What is Loans Csr Job Knowledge?

• Knowledge of loan products and services
• Understanding of loan terms and conditions
• Knowledge of customer service principles and practices
• Knowledge of banking regulations and laws
• Knowledge of financial products and services

What is Loans Csr Job Experience?

• Previous customer service experience
• Previous experience in a banking or financial institution
• Previous experience in loan processing

What is Loans Csr Job Responsibilities?

• Answer customer inquiries and provide loan information
• Verify customer information and process loan applications
• Ensure customer satisfaction by providing timely and accurate service
• Follow up with customers to ensure loan applications are completed
• Maintain customer records and update customer information
• Monitor loan applications and ensure compliance with banking regulations and laws
• Assist customers with loan payments and other related inquiries