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Level I Tech Support Specialist Jobs in Wisconsin

Support Specialist I Jobs
By Patterson Veterinary Supply At Waukesha, WI, United States
Excellent communication skills, both oral and written.
Strong user knowledge of MS Office Suite.
Prior experience in the area of anesthesia and monitoring.
Strong organizational skills and focused on being dependable, reliable and punctual.
Prior customer service or technical support experience.
Answers incoming calls and emails; resolves customer issues and logs conversation into the customer database.

Are you looking for a challenging and rewarding career in tech support? We are looking for a Level I Tech Support Specialist to join our team! You will be responsible for providing technical assistance to our customers, troubleshooting hardware and software issues, and helping to resolve customer inquiries. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview Level I Tech Support Specialists provide technical support to customers and clients. They are responsible for troubleshooting and resolving technical issues, providing customer service, and providing technical advice and guidance. Detailed Job Description Level I Tech Support Specialists are responsible for providing technical support to customers and clients. They must be able to troubleshoot and resolve technical issues, provide customer service, and provide technical advice and guidance. They must be able to work independently and as part of a team. They must be able to communicate effectively with customers and clients. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and resolve technical issues
• Ability to work independently and as part of a team
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
Job Qualifications
• Bachelor’s degree in computer science, information technology, or related field
• Experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• Previous experience in customer service or technical support
• Previous experience in troubleshooting and resolving technical issues
Job Responsibilities
• Troubleshoot and resolve technical issues
• Provide customer service and technical advice and guidance
• Communicate effectively with customers and clients
• Work independently and as part of a team
• Maintain customer records and documentation