Laboratory Support Jobs in Texas

Utilize effective management, communication, and leadership skills to manage a team that continuously strives to provide superior customer service.

Exceptional time management skills with ability to prioritize appropriately

Define, document and enforce policies and procedures pertaining to issue management, customer management, and documentation activities.

Manage internal and external stakeholder expectations by proactively reporting, identifying and escalating risks, and recommending actions and strategies.

Manage the Application Support team’s compliance to Service Levels on an average of 90% of support incidents.

Manage the Centralized Service Desk by monitoring performance, ensuring growth in responsibility, and developing policies and procedures consistent with ITIL principals.