Kronos Help Desk Tier 2 Jobs

Develop and maintain operational & knowledge management documentation in the Service Desk Tier 1 document management system.

Manage service request queues for all support teams

Following the Knowledge Centered Support (KCS) methodology

Communicating with good customer service skills

Create service requests and correctly categorize and prioritize submitted requests based on a provided ratings scale.

Tracking calls and service requests including answering phone within 30 seconds 90% of the time

2 years of relevant IT experience

Experience providing both in person and over the phone support

2+ years of experience with Windows 10

Title: Tier 1-2 Helpdesk Analyst

Duration: 12 month contract (with potential to extend)

** Must be local and willing to go onsite!**

Exceptional organizational, time-management, and planning skills with a strong attention to detail necessary

Education and Years of Experience:

Experience working with Kronos Time and Attendance systems

Excellent written, oral communication, listening and telephone skills

Previous Help Desk Tier 2 experience is essential

Location: work from home in Continental U.S., but must work East Coast hours