Junior Health It Analyst – Jurisdictional Support Jobs in Indiana

Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager

Bachelor’s Degree or equivalent work experience that provides knowledge and exposure to

2-3 years’ experience in infrastructure services or infrastructure analysis, deployment and support

Knowledge of IT infrastructure components, trends and best practices

Knowledge of ITIL processes and metrics

Maintain a solid understanding of the Service Providers’ operational and service delivery capabilities and processes "

2+ years of customer service experience

2 years of experience with ticketing system

2 years of experience supporting Windows applications

Knowledge of an enterprise network infrastructure, including Active Directory and Group Policies

Providing remote customer support via multiple methods.