Junior Application Support Analyst Jobs in Alaska , Employment

Are you looking for an exciting opportunity to join a fast-paced and innovative team? We are looking for a Junior Application Support Analyst to join our team and help us provide world-class support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical support and guidance. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview A Junior Application Support Analyst is responsible for providing technical support to users of software applications. They troubleshoot and resolve software issues, assist with software installations, and provide technical support to users. Detailed Job Description The Junior Application Support Analyst is responsible for providing technical support to users of software applications. This includes troubleshooting and resolving software issues, assisting with software installations, and providing technical support to users. The Junior Application Support Analyst will also be responsible for creating and maintaining documentation related to software applications, and providing training to users on the use of software applications. Job Skills Required

• Knowledge of software applications and their functionality

• Ability to troubleshoot and resolve software issues

• Ability to install and configure software applications

• Ability to provide technical support to users

• Knowledge of computer hardware and networking

• Knowledge of database systems

• Excellent communication and customer service skills

• Ability to create and maintain documentation

• Ability to provide training to users

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• 1-2 years of experience in software application support

• Knowledge of software applications and their functionality

• Knowledge of computer hardware and networking

• Knowledge of database systems

• Excellent communication and customer service skills

Job Knowledge

• Knowledge of software applications and their functionality

• Knowledge of computer hardware and networking

• Knowledge of database systems

• Knowledge of troubleshooting and resolving software issues

• Knowledge of software installation and configuration

• Knowledge of customer service and communication

• Knowledge of creating and maintaining documentation

• Knowledge of providing training to users

Job Experience

• 1-2 years of experience in software application support

Job Responsibilities

• Troubleshoot and resolve software issues

• Assist with software installations and configurations

• Provide technical support to users

• Create and maintain documentation related to software applications

• Provide training to users on the use of software applications

• Monitor software applications for performance and stability

• Respond to user inquiries in a timely manner

• Maintain up-to-date knowledge of software applications and their functionality

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