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IVR Business Analyst Jobs

Senior Conversational Ivr Developer (Conversational Ivr & Java)
By ACL Digital At Sunnyvale, CA, United States

Senior Java Developer who will be responsible for developing a Conversational IVR. The ideal candidate must possess a deep understanding of data structures and algorithms, modern application ...

Digital Ivr Operations Associate
By Centerfield At , Los Angeles, Ca $90,000 - $110,000 a year
Orientation for detail, coupled with organizational and Project Management skills.
Ability to work independently, effectively manage time, prioritize tasks, and work within deadlines with little supervision.
Help build call flows aligned with business requirements
Minimum 2 years prior work experience performing business, data, operations, and/or statistical analysis.
2+ years experience with CallMiner, Nexidia, NICE, Verint, Twilio FLEX, or other speech analytics package preferred
2+ years of call center experience preferred

Are you looking for an exciting opportunity to use your analytical skills to help shape the future of customer service? We are looking for an experienced IVR Business Analyst to join our team and help us develop innovative solutions to improve customer experience. You will be responsible for analyzing customer data, developing IVR strategies, and creating detailed reports to help us better understand customer needs. If you are passionate about customer service and have a knack for problem-solving, this could be the perfect job for you!

What is IVR Business Analyst job Skills Required?

• Knowledge of IVR systems and technologies
• Ability to analyze customer requirements and develop IVR solutions
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of scripting languages such as VXML, CCXML, and VoiceXML
• Knowledge of Voice User Interface (VUI) design
• Knowledge of Voice Recognition technologies
• Knowledge of Voice Biometrics technologies
• Knowledge of Voice Analytics technologies
• Knowledge of Voice Verification technologies

What is IVR Business Analyst job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in IVR system design and development
• Experience in customer requirements analysis
• Experience in scripting languages such as VXML, CCXML, and VoiceXML
• Experience in Voice User Interface (VUI) design
• Experience in Voice Recognition technologies
• Experience in Voice Biometrics technologies
• Experience in Voice Analytics technologies
• Experience in Voice Verification technologies

What is IVR Business Analyst job Knowledge?

• Knowledge of IVR systems and technologies
• Knowledge of customer requirements