International Customer Service Manager
By The Lakewood Group At New Jersey, United States
Implement and optimize customer relationship management (CRM) systems to enhance customer service capabilities.
Partner with the finance department to manage international payment terms and credit terms for customers.
Identify opportunities for process improvement and streamline international order management procedures.
Develop and maintain documentation, SOPs, and training materials related to international order management.
Strong written and verbal communication skills with excellent interpersonal abilities.
Ensure compliance with international shipping regulations and documentation requirements.

Are you looking for an exciting opportunity to work in the international shipping industry? We are looking for a Shipping Service Clerk to join our team! You will be responsible for managing the shipping process for our customers, ensuring that all orders are shipped on time and in accordance with our quality standards. You will also be responsible for tracking shipments and resolving any issues that may arise. If you have a passion for international shipping and are looking for a rewarding career, this is the job for you!

Overview International Shipping Service Clerks are responsible for ensuring that goods are shipped safely and efficiently to their destination. They work with customers, vendors, and other personnel to coordinate the shipment of goods, arrange for customs clearance, and track shipments. Detailed Job Description International Shipping Service Clerks are responsible for coordinating the shipment of goods from one location to another. They work with customers, vendors, and other personnel to ensure that goods are shipped safely and efficiently. They arrange for customs clearance, track shipments, and provide customer service. They may also be responsible for preparing documents, such as invoices, bills of lading, and packing lists. Job Skills Required
• Knowledge of international shipping regulations and procedures
• Excellent customer service skills
• Ability to work independently and as part of a team
• Excellent organizational and communication skills
• Ability to multitask and prioritize tasks
• Proficiency in Microsoft Office and other computer programs
Job Qualifications
• High school diploma or equivalent
• Previous experience in international shipping or related field
• Knowledge of international shipping regulations and procedures
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of international shipping regulations and procedures
• Knowledge of customs clearance procedures
• Knowledge of shipping documentation
• Knowledge of international trade laws and regulations
Job Experience
• Previous experience in international shipping or related field
• Experience with customer service
• Experience with preparing shipping documents
Job Responsibilities
• Coordinate the shipment of goods from one location to another
• Arrange for customs clearance
• Track shipments
• Prepare shipping documents, such as invoices, bills of lading, and packing lists
• Provide customer service
• Maintain records of shipments
• Monitor shipments to ensure timely delivery