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INTAKE AGENT Jobs in Indiana

Intake Care Manager Jobs
By AgeSpan At Lawrence, IN, United States
Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
Provide training with service providers on Home Care program operation and care management functions.
Provide advocacy and assistance for consumers in securing benefits and services when consumer or others are unable to do so.
Participate in in-service training, courses and workshops to maintain professional expertise and develop additional skills.
A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.

Are you looking for a job that offers a chance to make a difference in people's lives? Become an Intake Agent and help people access the resources they need to get back on their feet!

Overview:

An Intake Agent is responsible for providing customer service and administrative support to clients and customers. They are responsible for collecting and processing customer information, answering customer inquiries, and providing assistance with customer service issues.

Detailed Job Description:

The Intake Agent is responsible for providing customer service and administrative support to clients and customers. This includes collecting and processing customer information, answering customer inquiries, and providing assistance with customer service issues. The Intake Agent is also responsible for verifying customer information, entering data into the system, and providing customer service support. They must be able to multitask and handle multiple customer inquiries at once.

What is INTAKE AGENT Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work independently
• Ability to work in a fast-paced environment

What is INTAKE AGENT Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software

What is INTAKE AGENT Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service policies and procedures

What is INTAKE AGENT Job Experience?

• Previous customer service experience
• Previous data entry experience

What is INTAKE AGENT Job Responsibilities?

• Collect and process customer information
• Answer customer inquiries
• Provide customer service support
• Verify customer information
• Enter data into the system
• Provide assistance with customer service issues
• Maintain customer records
• Follow up with customers on inquiries and requests
• Monitor customer service trends and provide feedback