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Installation Training Specialist Jobs in Massachusetts

Robotics Installation Specialist Jobs
By Husqvarna Group At Boston, MA, United States
Act as liaison between customers and internal support channels to address any gaps in product management to improve overall customer experience
2-3 years in customer facing roles: Customer Service/ Product Management experience preferred
Strong planning and organizational skills, demonstrating ability to manage multiple tasks and priorities simultaneously in a fast-paced work environment.
Prepare and clearly communicate installation project plans and timelines with reporting manager, and other team members assigned to projects.
Ability to work from home
Strong interpersonal skills, including the ability to develop high quality working relationships both internally and externally.

Are you looking for an exciting opportunity to use your training and development skills to help others succeed? We are looking for an Installation Training Specialist to join our team and help our customers learn how to use our products. You will be responsible for creating and delivering training materials, conducting training sessions, and providing technical support. If you have a passion for teaching and helping others, this is the perfect job for you!

Overview Installation Training Specialists are responsible for providing training and support to customers on the installation and use of products and services. They are responsible for ensuring that customers understand the product and can use it effectively. Detailed Job Description Installation Training Specialists are responsible for providing training and support to customers on the installation and use of products and services. They must be able to explain the product and its features in a clear and concise manner. They must be able to troubleshoot any issues that customers may have with the product and provide solutions. They must also be able to provide technical support to customers and ensure that they are able to use the product effectively. Job Skills Required
• Excellent communication skills
• Knowledge of product installation and use
• Ability to troubleshoot and solve customer issues
• Ability to provide technical support
• Knowledge of customer service principles
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in a related field
• Previous experience in customer service or technical support
• Knowledge of product installation and use
• Knowledge of customer service principles
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of product installation and use
• Knowledge of customer service principles
• Knowledge of technical support
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in customer service or technical support
• Previous experience in product installation and use
• Previous experience in providing technical support
Job Responsibilities
• Provide training and support to customers on the installation and use of products and services
• Explain the product and its features in a clear and concise manner
• Troubleshoot customer issues and provide solutions
• Provide technical support to customers
• Ensure that customers understand the product and can use it effectively
• Monitor customer feedback and provide feedback to management
• Maintain customer records and documentation