Inbound Customer Service Representative Jobs in Louisiana , Employment

Are you looking for a challenging and rewarding role in customer service? We are seeking an Inbound Customer Service Representative to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview An Inbound Customer Service Representative is responsible for providing customer service, technical support, and sales assistance to customers over the phone, email, and other communication channels. They must be able to quickly and accurately answer customer inquiries, troubleshoot customer issues, and provide solutions to customer problems. Detailed Job Description Inbound Customer Service Representatives are responsible for providing customer service, technical support, and sales assistance to customers over the phone, email, and other communication channels. They must be able to quickly and accurately answer customer inquiries, troubleshoot customer issues, and provide solutions to customer problems. They must also be able to handle customer complaints in a professional and courteous manner. In addition, Inbound Customer Service Representatives must be able to process customer orders, provide product information, and upsell products and services. Job Skills Required

• Excellent customer service and communication skills

• Ability to multi-task and prioritize tasks

• Ability to work independently and as part of a team

• Proficiency in Microsoft Office Suite

• Knowledge of customer service software and databases

• Knowledge of customer service principles and practices

• Knowledge of call center telephony and technology

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Ability to type at least 30 words per minute

• Ability to work in a fast-paced environment

• Ability to remain calm and professional in stressful situations

• Ability to work flexible hours

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of call center telephony and technology

• Knowledge of customer service software and databases

• Knowledge of Microsoft Office Suite

Job Experience

• Previous customer service experience

• Previous experience in a call center environment

Job Responsibilities

• Answer customer inquiries over the phone, email, and other communication channels

• Troubleshoot customer issues and provide solutions

• Process customer orders and provide product information

• Upsell products and services

• Handle customer complaints in a professional and courteous manner

• Maintain customer records in customer service software and databases

• Follow up with customers to ensure their satisfaction

• Provide feedback to management on customer service issues and trends

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