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Inbound Call Center Representative Jobs in Indiana

Health Connections Team (Inbound Call Center)
By HHC At , Indianapolis, 46202
Post-secondary education courses or certification in business, computers, (Word, Excel, etc.) and office management; preferred
Demonstrates a positive demeanor, exemplary customer service skills, and excellent oral and written communication skills, including age/education appropriate communications
Am I Able to Work from Home?
Certificate in medical terminology; highly preferred
Must pass annual competency exams as required
Identifies the patient within the Eskenazi Health network
Health Connections Team (Inbound Call Center)
By HHC At , Indianapolis, 46202, In
Post-secondary education courses or certification in business, computers, (Word, Excel, etc.) and office management; preferred
Demonstrates a positive demeanor, exemplary customer service skills, and excellent oral and written communication skills, including age/education appropriate communications
Am I Able to Work from Home?
Certificate in medical terminology; highly preferred
Must pass annual competency exams as required
Identifies the patient within the Eskenazi Health network
Inbound Contacts Representative 2 Jobs
By Humana At , Indianapolis, 46240, In
Knowledge of customer service principles and practices – formal training or experience
Educating members and providing appropriate solutions and alternatives regarding their Part D plan benefit.
2+ years of customer service experience
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Fluency in professional environment with computer navigation, email, chats, typing skills, and toggling across multiple databases while engaging with the caller
Must have excellent interpersonal skills and the ability to organize simultaneous tasks; and meet monthly call and performance metrics

Are you looking for a job that offers great pay, flexible hours, and the opportunity to help people? Look no further! We are looking for an Inbound Call Center Representative to join our team. You will be responsible for providing excellent customer service to our customers and helping them with their inquiries. If you have excellent communication skills and a passion for helping others, this is the job for you!

Overview An Inbound Call Center Representative is responsible for answering incoming customer calls and providing assistance to customers in a professional and courteous manner. They are also responsible for providing customer service, troubleshooting customer issues, and providing product information. Detailed Job Description Inbound Call Center Representatives are responsible for answering incoming customer calls and providing assistance to customers in a professional and courteous manner. They are also responsible for providing customer service, troubleshooting customer issues, and providing product information. They must be able to handle customer inquiries in a timely and efficient manner and must be able to provide accurate information to customers. Inbound Call Center Representatives must also be able to handle customer complaints and provide solutions to customer issues. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of call center technology
• Ability to remain calm and professional in stressful situations
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of call center technology
• Ability to type a minimum of 30 words per minute
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of call center technology
• Knowledge of computer systems and software
• Knowledge of company products and services
Job Experience
• Previous customer service experience
• Previous call center experience
Job Responsibilities
• Answer incoming customer calls in a professional and courteous manner
• Provide customer service and troubleshoot customer issues
• Provide product information to customers
• Handle customer complaints and provide solutions
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Monitor customer calls to ensure quality service