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Implementation Support Specialist Jobs in Idaho

Implementation Specialist I- Sis
By ecocareers At Boise, ID, United States
Experience in providing top-of-the-line client support and building excellent client relationships is required. COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
Maintain all client communication and documentation in Salesforce daily. Qualifications: EDUCATION: Associate Degree in related field (Bachelors preferred). EXPERIENCE:
Excellent prioritization, organization, and time management skills.
Overall management of technical and operational aspects for FACTS product implementation.
Strong computer skills, including experience using Microsoft Office applications and FACTS systems.
Work closely with all FACTS CSMs, RVPs and/or PMs to enhance the customer experience and satisfaction.

Are you looking for an exciting opportunity to use your technical and customer service skills to help others? We are seeking an Implementation Support Specialist to join our team and provide technical and customer service support to our clients. You will be responsible for troubleshooting and resolving customer issues, as well as providing training and guidance to our clients. If you have a passion for technology and customer service, this could be the perfect job for you!

Overview An Implementation Support Specialist is responsible for providing technical and operational support to customers during the implementation of new products and services. They are responsible for ensuring that the customer’s needs are met and that the implementation process is successful. Detailed Job Description The Implementation Support Specialist is responsible for providing technical and operational support to customers during the implementation of new products and services. They are responsible for ensuring that the customer’s needs are met and that the implementation process is successful. The Implementation Support Specialist will work closely with the customer to understand their needs and develop a plan for the implementation process. They will then work with the customer to ensure that the implementation process is completed successfully. The Implementation Support Specialist will also provide technical assistance to the customer during the implementation process. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and analytical skills
• Knowledge of software and hardware systems
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a customer service or technical support role
• Knowledge of software and hardware systems
• Experience with customer service and technical support
• Ability to troubleshoot and resolve technical issues
Job Knowledge
• Knowledge of software and hardware systems
• Knowledge of customer service and technical support
• Knowledge of implementation processes and procedures
• Knowledge of troubleshooting and resolving technical issues
Job Experience
• At least two years of experience in a customer service or technical support role
• Experience with customer service and technical support
• Experience with implementation processes and procedures
• Experience with troubleshooting and resolving technical issues
Job Responsibilities
• Provide technical and operational support to customers during the implementation of new products and services
• Develop a plan for the implementation process and work with the customer to ensure that the implementation process is completed successfully
• Provide technical assistance to the customer during the implementation process
• Troubleshoot and resolve technical issues
• Monitor customer feedback and provide feedback to the customer
• Maintain customer records and documentation