Hotel Front Desk Clerk Jobs in Pennsylvania , Employment

Are you looking for a job that offers great customer service and a chance to make a difference? Look no further! We are looking for a friendly and professional Hotel Front Desk Clerk to join our team. You will be responsible for providing excellent customer service, managing reservations, and ensuring the highest level of guest satisfaction. If you have a passion for hospitality and are looking for an exciting opportunity, this is the job for you!

Overview:

Hotel Front Desk Clerks are responsible for providing excellent customer service to guests of a hotel. They are the first point of contact for guests and are responsible for checking guests in and out, taking reservations, and providing information about the hotel and its services.

Detailed Job Description:

Hotel Front Desk Clerks are responsible for greeting guests upon arrival, providing them with information about the hotel and its services, and answering any questions they may have. They must be able to accurately process check-ins and check-outs, take reservations, and handle payments. They must also be able to provide guests with information about the local area, including attractions, restaurants, and transportation. They must be able to handle any complaints or issues that may arise and ensure that guests are satisfied with their stay.

What is Hotel Front Desk Clerk Job Skills Required?

• Excellent customer service skills

• Knowledge of hotel services and amenities

• Ability to handle payments and process check-ins and check-outs

• Knowledge of local attractions and restaurants

• Ability to handle complaints and resolve issues

• Excellent communication and interpersonal skills

• Ability to multitask and work in a fast-paced environment

What is Hotel Front Desk Clerk Job Qualifications?

• High school diploma or equivalent

• Previous experience in a customer service role

• Knowledge of hotel operations and procedures

• Ability to use computer systems and software

• Ability to work flexible hours, including nights and weekends

What is Hotel Front Desk Clerk Job Knowledge?

• Knowledge of hotel services and amenities

• Knowledge of local attractions and restaurants

• Knowledge of hotel operations and procedures

• Knowledge of computer systems and software

What is Hotel Front Desk Clerk Job Experience?

• Previous experience in a customer service role

• Previous experience in a hotel or hospitality setting

What is Hotel Front Desk Clerk Job Responsibilities?

• Greet guests upon arrival and provide them with information about the hotel and its services

• Process check-ins and check-outs, take reservations, and handle payments

• Provide guests with information about the local area, including attractions, restaurants, and transportation

• Handle any complaints or issues that may arise and ensure that guests are satisfied with their stay

• Maintain a professional and friendly demeanor at all times

• Ensure that all hotel policies and procedures are followed