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Host Field Support Technician Jobs in Virginia

Field Support Technician Jobs
By ManTech At Springfield, VA, United States
Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.
The person in this position frequently communicates with co-workers, management, and customers; must be able to exchange accurate information. 
Multiple levels of seniority are available dependent on qualifications/experience.
Performing remote desktop triage and system repair using remote tools.
Using best practices and knowledge of internal or external business issues to improve products or services
Manage and maintain vendor warranty information and repair items

Are you looking for a challenging and rewarding career in the field of technology? We are looking for a Host Field Support Technician to join our team! As a Host Field Support Technician, you will be responsible for providing technical support to our customers, troubleshooting hardware and software issues, and ensuring customer satisfaction. You will also be responsible for maintaining our network infrastructure and providing technical guidance to our customers. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview Host Field Support Technician is responsible for providing technical support to customers in the field. This includes troubleshooting hardware and software issues, providing technical advice, and providing on-site installation and maintenance services. The Host Field Support Technician is also responsible for ensuring customer satisfaction and providing customer service. Detailed Job Description The Host Field Support Technician is responsible for providing technical support to customers in the field. This includes troubleshooting hardware and software issues, providing technical advice, and providing on-site installation and maintenance services. The Host Field Support Technician is also responsible for ensuring customer satisfaction and providing customer service. The Host Field Support Technician will be responsible for responding to customer inquiries, resolving customer issues, and providing technical support. The Host Field Support Technician will also be responsible for providing on-site installation and maintenance services, as well as providing technical advice and guidance to customers. Job Skills Required
• Excellent customer service skills
• Strong technical knowledge of hardware and software
• Ability to troubleshoot hardware and software issues
• Ability to provide technical advice and guidance
• Ability to provide on-site installation and maintenance services
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a customer service or technical support role
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of networking and network security
• Knowledge of hardware and software troubleshooting
Job Knowledge
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of networking and network security
• Knowledge of hardware and software troubleshooting
• Knowledge of customer service and technical support
Job Experience
• At least two years of experience in a customer service or technical support role
• Experience in providing on-site installation and maintenance services
• Experience in providing technical advice and guidance
Job Responsibilities
• Respond to customer inquiries and resolve customer issues
• Provide technical support and troubleshoot hardware and software issues
• Provide on-site installation and maintenance services
• Provide technical advice and guidance to customers
• Ensure customer satisfaction and provide customer service
• Maintain records of customer interactions and transactions