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Home Office Customer Service Representative Jobs in Utah

Customer Service Representative / Office Administrator / Receptionist
By Crash Champions At Newcastle, WA, United States
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
6 months or greater of prior experience working in a fast-paced, customer-service environment
Communicate with Service Advisor: Frequently communicate to get updates regarding the status of vehicles within the repair process
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
Provide additional support to Service Advisor (as needed): Complete parts invoices and provide additional support for Service Advisor role as needed
Legally authorized to work in the United States

Are you looking for a challenging and rewarding customer service role? We are looking for an experienced Home Office Customer Service Representative to join our team! You will be responsible for providing excellent customer service to our clients, responding to inquiries, and resolving customer issues. If you have a passion for customer service and a desire to make a difference, this is the job for you!

Overview A Home Office Customer Service Representative is responsible for providing customer service and support to customers from their home office. They are responsible for responding to customer inquiries, resolving customer complaints, and providing general customer service support. Detailed Job Description The Home Office Customer Service Representative is responsible for providing customer service and support to customers from their home office. This includes responding to customer inquiries, resolving customer complaints, and providing general customer service support. The Home Office Customer Service Representative will also be responsible for maintaining customer records, updating customer information, and providing customer feedback to management. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work independently
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
• Knowledge of customer service regulations
• Knowledge of customer service policies
Job Experience
• Previous customer service experience
• Previous experience working from a home office
• Previous experience working with customers
Job Responsibilities
• Respond to customer inquiries in a timely manner
• Resolve customer complaints in a professional manner
• Provide general customer service support
• Maintain customer records
• Update customer information
• Provide customer feedback to management
• Follow customer service best practices and regulations