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Helpdesk Support with MAC and Windows Jobs in California

Desktop Support Technician – Entry Level 1 (Windows & Mac)
By New Era Technology At Milpitas, CA, United States
Using any case management / support ticketing and knowledge-based systems
Knowledge and experience providing customer services, preferably in an IT service environment
Technical skills in installation and troubleshooting of relevant software and hardware
Experience of supporting Office 365
Critical thinking and analytical capabilities in troubleshooting and problem solving
Planning, organizing and prioritizing skills

Are you looking for an exciting opportunity to provide helpdesk support for both MAC and Windows users? We are looking for a motivated individual to join our team and provide top-notch customer service and technical support. You will be responsible for troubleshooting and resolving customer issues, as well as providing assistance with software and hardware installation. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview Helpdesk Support with MAC and Windows is a technical support role responsible for providing assistance to customers with technical issues related to MAC and Windows operating systems. The role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing customer service and support. Detailed Job Description Helpdesk Support with MAC and Windows is responsible for providing technical assistance to customers with MAC and Windows operating systems. The role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing customer service and support. The Helpdesk Support with MAC and Windows must be knowledgeable in both MAC and Windows operating systems and be able to provide technical support for both. The Helpdesk Support with MAC and Windows must be able to communicate effectively with customers and be able to provide clear instructions and guidance. Job Skills Required
• Knowledge of MAC and Windows operating systems
• Troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of computer hardware and software
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ Certification or equivalent
• Experience in customer service and technical support
• Knowledge of computer hardware and software
Job Knowledge
• Knowledge of MAC and Windows operating systems
• Knowledge of computer hardware and software
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of customer service and support
Job Experience
• Previous experience in a customer service or technical support role
• Previous experience working with MAC and Windows operating systems
Job Responsibilities
• Troubleshoot and diagnose technical issues related to MAC and Windows operating systems
• Provide customer service and support to customers
• Provide clear instructions and guidance to customers
• Respond to customer inquiries in a timely manner
• Update customer records and maintain accurate documentation
• Monitor customer feedback and provide feedback to management