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Healthcare Security Customer Service Jobs

Healthcare Customer Service Representative
By TTEC At , Orlando, Fl
6 months or more of customer services experience
Recognize, apply and explain your product or service knowledge
Ask us about our paid time off (PTO) and wellness and healthcare benefits
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
High school diploma or equivalent
Healthcare Customer Service - Remote
By Sutherland At , Louisville, 40207, Ky $13.50 an hour
Hospital or Healthcare knowledge/experience is preferred; and a background with an EHR is a plus.
Medical, dental and vision benefits
Several years of related experience which includes a familiarity with multiple payers (Non-Government, No-Fault and Workers Comp).
Customer service experience required; contact/call center experience preferred.
We will provide equipment, but to work from home you must have:
Resolve patient accounts and accurately document the outcome of related calls
Healthcare Customer Service Representative
By Gainwell Technologies At Tallahassee, FL, United States
2 or more years of customer service experience in any industry
Knowledge of basic help desk software, computer software and Microsoft Office applications
Strong problem-solving skills to bring inquiries to effective resolution
Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
After 3 months of employment/training, this position will become Hybrid if the employee consistently meets the performance standards for this role.

Are you looking for a job that combines customer service and healthcare security? We are looking for a motivated individual to join our team as a Healthcare Security Customer Service Representative. You will be responsible for providing a safe and secure environment for our patients and staff, while also providing excellent customer service. If you have a passion for helping others and a desire to make a difference, this could be the perfect job for you!

Overview Healthcare Security Customer Service is a specialized customer service role that focuses on providing security and safety services to healthcare facilities. This role requires a high level of customer service skills, as well as knowledge of healthcare security protocols and procedures. Detailed Job Description The Healthcare Security Customer Service role is responsible for providing security and safety services to healthcare facilities. This includes monitoring and responding to security alarms, conducting security patrols, responding to emergency situations, and providing customer service to healthcare staff and visitors. The role also requires the ability to identify and report any suspicious activity or potential security threats. Job Skills Required
• Excellent customer service skills
• Knowledge of healthcare security protocols and procedures
• Ability to respond to security alarms and emergency situations
• Ability to identify and report suspicious activity
• Ability to work independently and as part of a team
• Ability to communicate effectively with healthcare staff and visitors
• Ability to remain calm and professional in stressful situations
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous experience in a healthcare security role
• Valid driver’s license
• Ability to pass a background check
Job Knowledge
• Knowledge of healthcare security protocols and procedures
• Knowledge of emergency response procedures
• Knowledge of local laws and regulations
• Knowledge of customer service principles
Job Experience
• Previous customer service experience
• Previous experience in a healthcare security role
Job Responsibilities
• Monitor and respond to security alarms
• Conduct security patrols
• Respond to emergency situations
• Provide customer service to healthcare staff and visitors
• Identify and report suspicious activity
• Maintain security logs and records
• Follow security protocols and procedures
• Remain alert and attentive at all times
• Ensure the safety and security of healthcare staff and visitors