Guest Services Representative Jobs in Wisconsin , Employment

Are you looking for a job that offers great customer service and a chance to make a difference? We are looking for a Guest Services Representative to join our team! You will be responsible for providing exceptional customer service to our guests, ensuring their satisfaction and providing a positive experience. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

A Guest Services Representative is responsible for providing excellent customer service to guests and visitors. They are the first point of contact for guests and are responsible for providing information, answering questions, and resolving any issues that may arise.

What is Guest Services Representative Skills Required?

• Excellent customer service skills

• Strong communication and interpersonal skills

• Ability to multi-task and prioritize

• Ability to remain calm and professional in stressful situations

• Knowledge of customer service principles and practices

• Proficiency in computer applications

What is Guest Services Representative Qualifications?

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of hospitality industry

What is Guest Services Representative Knowledge?

• Knowledge of hotel services, amenities, and facilities

• Knowledge of local attractions and activities

• Knowledge of hotel policies and procedures

• Knowledge of customer service principles and practices

What is Guest Services Representative Experience?

• Previous customer service experience in a hospitality setting

• Experience in a hotel or related field

What is Guest Services Representative Responsibilities?

• Greet guests and visitors upon arrival

• Provide information about the hotel, its services, and amenities

• Answer questions and resolve any issues that may arise

• Handle guest check-ins and check-outs

• Process payments and handle cash transactions

• Maintain a clean and organized work area