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Guest Services Clerk Jobs in Iowa

Clerk Iii - Guest Services
By University of Iowa At Iowa City, IA, United States
Must have good communication, attention to detail, and multi-tasking skills.
Skill in using computer software and operating basic office equipment.
Ability to demonstrate exceptional service excellence with every patient and guest in a fast-paced environment.
Must be able to demonstrate professional presence.
Must be able to remain in a stationary position for periods of time.
50% Clerk Iii - Guest Services
By University of Iowa At Iowa City, IA, United States
Must have good communication, attention to detail, and multi-tasking skills.
Skill in using computer software and operating basic office equipment.
Ability to demonstrate exceptional service excellence with every patient and guest in a fast-paced environment.
Must be able to demonstrate professional presence.
Must be able to remain in a stationary position for periods of time.

Are you looking for a job that offers great customer service and a chance to make a difference? Look no further! We are looking for a Guest Services Clerk to join our team and provide exceptional service to our guests. If you have a passion for customer service and a desire to make a positive impact, this is the job for you!

Overview Guest Services Clerks are responsible for providing excellent customer service to guests in a hotel or other hospitality setting. They greet guests, answer questions, provide information, and assist with check-in and check-out procedures. They may also be responsible for handling guest complaints and resolving any issues that arise. Detailed Job Description Guest Services Clerks are responsible for providing excellent customer service to guests in a hotel or other hospitality setting. They greet guests, answer questions, provide information, and assist with check-in and check-out procedures. They may also be responsible for handling guest complaints and resolving any issues that arise. Guest Services Clerks must be knowledgeable about the hotel's services, amenities, and policies. They must be able to multitask and handle multiple tasks at once. They must be able to work in a fast-paced environment and remain calm under pressure. Job Skills Required
• Excellent customer service skills
• Knowledge of hotel services, amenities, and policies
• Ability to multitask and handle multiple tasks at once
• Ability to work in a fast-paced environment
• Ability to remain calm under pressure
• Excellent communication and interpersonal skills
• Ability to handle guest complaints and resolve issues
Job Qualifications
• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of hotel services, amenities, and policies
• Ability to multitask and handle multiple tasks at once
• Ability to work in a fast-paced environment
• Excellent communication and interpersonal skills
Job Knowledge
• Knowledge of hotel services, amenities, and policies
• Knowledge of customer service principles and practices
• Knowledge of local area attractions and services
Job Experience
• Previous experience in a customer service role
• Previous experience in a hotel or hospitality setting
Job Responsibilities
• Greet guests and answer questions
• Provide information about hotel services, amenities, and policies
• Assist with check-in and check-out procedures
• Handle guest complaints and resolve any issues that arise
• Ensure that all guests are satisfied with their stay
• Maintain a clean and organized work area