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Guest Service Representatives Jobs in New York

Guest Service Manager Jobs
By Highgate At New York, NY, United States
Perform other duties as requested by management.
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.

Are you looking for a job that will let you use your customer service skills to make a difference? We are looking for Guest Service Representatives to join our team and provide exceptional service to our guests. If you are passionate about providing excellent customer service and have a positive attitude, then this is the job for you!

Overview Guest Service Representatives are responsible for providing excellent customer service to guests in hospitality settings such as hotels, resorts, and restaurants. They greet guests upon arrival, answer questions, provide information, and assist with check-in and check-out. They also handle complaints and resolve issues to ensure guests have a pleasant experience. Detailed Job Description Guest Service Representatives are responsible for providing excellent customer service to guests in hospitality settings. They greet guests upon arrival, answer questions, provide information, and assist with check-in and check-out. They also handle complaints and resolve issues to ensure guests have a pleasant experience. They may also be responsible for taking reservations, providing directions, and recommending local attractions. They must be knowledgeable about the services and amenities offered by the establishment. Job Skills Required
• Excellent customer service skills
• Ability to multi-task
• Strong communication and interpersonal skills
• Knowledge of hospitality services and amenities
• Proficiency in computer systems and software
• Ability to work independently and as part of a team
• Ability to handle difficult situations
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or hospitality
• Knowledge of hospitality services and amenities
• Proficiency in computer systems and software
Job Knowledge
• Knowledge of hospitality services and amenities
• Knowledge of customer service principles and practices
• Knowledge of local attractions and services
• Knowledge of computer systems and software
Job Experience
• Previous experience in customer service or hospitality
• Experience in a hotel, resort, or restaurant setting
Job Responsibilities
• Greet guests upon arrival and provide information
• Assist with check-in and check-out
• Handle complaints and resolve issues
• Take reservations and provide directions
• Recommend local attractions and services
• Ensure guests have a pleasant experience
• Maintain accurate records and reports
• Follow safety and security protocols