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Guest Service Engineer Jobs in New York

Guest Service Manager Jobs
By Highgate At New York, NY, United States
Perform other duties as requested by management.
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.

Are you looking for an exciting opportunity to use your technical skills to provide exceptional customer service? We are looking for a Guest Service Engineer to join our team and provide top-notch service to our guests. As a Guest Service Engineer, you will be responsible for troubleshooting and resolving technical issues, providing technical support, and ensuring customer satisfaction. If you have a passion for technology and customer service, this is the perfect job for you!

A Guest Service Engineer is responsible for providing technical support and maintenance services to customers and guests. They are responsible for troubleshooting and resolving technical issues, installing and configuring hardware and software, and providing technical support and advice.

What is Guest Service Engineer Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose technical issues
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure

What is Guest Service Engineer Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Experience in customer service

What is Guest Service Engineer Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Knowledge of customer service principles and practices

What is Guest Service Engineer Experience?

• Previous experience in a customer service or technical support role
• Previous experience in a hospitality or hotel environment

What is Guest Service Engineer Responsibilities?

• Provide technical support and maintenance services to customers and guests
• Troubleshoot and resolve technical issues
• Install and configure hardware and software
• Provide technical support and advice
• Respond to customer inquiries and complaints
• Monitor and maintain systems and networks
• Keep