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Guest Service Coordinator Jobs in Pennsylvania

Guest Coordinator Jobs
By Ulta Beauty At Erie, PA, United States
Offering prompt, friendly, courteous service in the Salon pro-hair area
Informing guests of current promotions and providing knowledgeable, professional product recommendations
Managing Salon phone calls, appointment systems, guest records and Salon traffic flow
Using suggestive selling techniques (e.g., “Would you like a deep conditioning treatment with your haircut today?”)
Handling sales, refunds and exchanges courteously and accurately
Resolving guest concerns promptly and satisfactorily

Are you passionate about providing excellent customer service? We are looking for a Guest Service Coordinator to join our team and help ensure our guests have the best experience possible. If you have a friendly, outgoing personality and enjoy working with people, this could be the perfect job for you!

Overview A Guest Service Coordinator is responsible for providing excellent customer service to guests and ensuring that their needs are met. They are responsible for greeting guests, answering questions, providing information, and resolving any issues that may arise. They must be able to multitask and handle a variety of tasks simultaneously. Detailed Job Description A Guest Service Coordinator is responsible for providing excellent customer service to guests. They must be able to greet guests, answer questions, provide information, and resolve any issues that may arise. They must be able to multitask and handle a variety of tasks simultaneously. They must be able to work in a fast-paced environment and be able to handle difficult situations with professionalism and tact. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to handle difficult situations
• Ability to work independently and as part of a team
• Knowledge of computer systems
• Knowledge of hospitality industry
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of hospitality industry
• Knowledge of computer systems
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of hospitality industry
• Knowledge of computer systems
• Knowledge of relevant laws and regulations
Job Experience
• Previous customer service experience
• Previous experience in a hospitality setting
Job Responsibilities
• Greet guests and answer questions
• Provide information and resolve any issues that may arise
• Handle a variety of tasks simultaneously
• Work in a fast-paced environment
• Handle difficult situations with professionalism and tact
• Work independently and as part of a team
• Maintain a professional and friendly demeanor at all times