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Guest Service Agents Jobs in New York

Guest Service Manager Jobs
By Highgate At New York, NY, United States
Perform other duties as requested by management.
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.

Are you looking for a job that offers great customer service and a chance to make a difference? Look no further! We are looking for Guest Service Agents to join our team and provide exceptional service to our guests. If you have a passion for customer service and a desire to make a positive impact, this is the job for you!

Overview Guest Service Agents are responsible for providing excellent customer service to guests in a hotel or other hospitality setting. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and comfortable stay. Detailed Job Description Guest Service Agents are responsible for greeting guests upon arrival, providing information about the hotel and its services, and responding to guest inquiries and requests. They must be knowledgeable about the hotel’s policies and procedures, as well as local attractions and services. They must be able to handle guest complaints and resolve any issues that may arise. They must also be able to process payments and check guests in and out of the hotel. Job Skills Required
• Excellent customer service skills
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and services
• Ability to handle guest complaints and resolve issues
• Ability to process payments
• Ability to check guests in and out of the hotel
• Ability to use computer systems
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of hospitality industry
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and services
• Knowledge of hospitality industry
Job Experience
• Previous customer service experience
• Previous experience in a hotel or hospitality setting
Job Responsibilities
• Greet guests upon arrival
• Provide information about the hotel and its services
• Respond to guest inquiries and requests
• Handle guest complaints and resolve issues
• Process payments
• Check guests in and out of the hotel
• Use computer systems to process payments and check guests in and out