Guest Excellence Advisor Jobs in United States , Employment

Are you passionate about providing exceptional customer service? Do you have a knack for problem-solving and a desire to make a positive impact on guests? We are looking for a Guest Excellence Advisor to join our team and help us create memorable experiences for our guests!

Overview The Guest Excellence Advisor is responsible for providing exceptional customer service to guests and ensuring that all guest inquiries and requests are handled in a timely and professional manner. The Guest Excellence Advisor is also responsible for providing support to other departments and ensuring that all guest needs are met. Detailed Job Description The Guest Excellence Advisor is responsible for providing exceptional customer service to guests and ensuring that all guest inquiries and requests are handled in a timely and professional manner. The Guest Excellence Advisor is also responsible for providing support to other departments and ensuring that all guest needs are met. The Guest Excellence Advisor will be responsible for responding to guest inquiries, resolving guest complaints, and providing assistance with guest requests. The Guest Excellence Advisor will also be responsible for monitoring guest feedback and providing feedback to management. Job Skills Required

• Excellent customer service skills

• Strong communication and interpersonal skills

• Ability to multi-task and prioritize

• Ability to work in a fast-paced environment

• Knowledge of customer service principles and practices

• Knowledge of hospitality industry standards

• Proficiency in computer applications

Job Qualifications

• High school diploma or equivalent

• Previous experience in customer service or hospitality industry

• Ability to work flexible hours

• Ability to work in a team environment

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of hospitality industry standards

• Knowledge of customer service software

• Knowledge of problem-solving techniques

Job Experience

• Previous experience in customer service or hospitality industry

• Previous experience in a customer service role

Job Responsibilities

• Respond to guest inquiries and requests in a timely and professional manner

• Resolve guest complaints and provide assistance with guest requests

• Monitor guest feedback and provide feedback to management

• Provide support to other departments as needed

• Ensure that all guest needs are met

• Maintain a professional and friendly demeanor at all times