Gucci Product Care Specialist
By Gucci At Jersey City, NJ, United States
Responsible for the execution of ticket management within after sales tool;
Responsible for all aspects of after sales management, including spare parts order management and credit notes;
2+ years’ Customer Service/After Sales services relevant experience, or transferrable skills;
Determine best solution for each case, considering both company guidelines and the client experience;
Highly motivated with strong communication, interpersonal, and organization skills;
Knowledge of leather goods and footwear construction and repair (preferably Luxury goods);