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Global Support Analyst I Jobs

Product Support Analyst I
By InComm Payments At Sandy, UT, United States
Work prioritization and time management skills.
Document activities in the call management and ticketing system as required.
Other tasks and responsibilities as assigned by leadership team.
1+ years of experience in customer service.
Clearly demonstrated skills working in a team environment.
Computer literate and moderate technical skills preferred.
Support Analyst - Global Ecommerce
By Costco Wholesale At , Seattle, 98134 $90,000 - $120,000 a year
Demonstrated attention to detail and excellent time management.
Creates and maintains a Knowledge Base for teams’ ongoing reference and use.
Prior experience in eCommerce Solutions (SAP Commerce/ Hybris), Firebase, Flutter, and Mobile APIs.
Good working knowledge of Gray logs, Zabbix, AppDynamics, Status Cake or similar monitoring tools.
Excellent customer service skills and superior telephone etiquette.
Overall work experience of 5+ years’.
Support Analyst I Jobs
By The University of British Columbia At Campus, IL, United States
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Assists users, both remotely and in-person, to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.
Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
Information Systems Knowledge (Intermediate – I):
Preforms preventive maintenance on IT and AV equipment to ensure quality assurance.
Installs new laptops, desktops, mobile devices, peripherals, software and A/V equipment.
Software Support Analyst I - Student Team
By Jenzabar At United States
Knowledge of Transact SQL programming language/SQL Enterprise Manager or ISQL/Informix as related to assigned application.
Effectively manage customer escalations associated with complex problems. End result should be high level of customer satisfaction.
Document issues and solutions in a complete, concise manner for use in internal/external knowledge base.
Continually increase product knowledge by reviewing documentation; knowledge base entries and hands-on experimentation in areas of responsibility.
Complete other duties as assigned by respective Manager of Support.
Working knowledge of appropriate operating systems.
Support Analyst - Global Ecommerce
By Costco Wholesale At Dallas, TX, United States
Demonstrated attention to detail and excellent time management.
Manages incidents and tasks by identifying, tracking, and driving support, deployment, or system issues to a timely resolution.
Creates and maintains a Knowledge Base for teams’ ongoing reference and use.
Prior experience in eCommerce Solutions (SAP Commerce/ Hybris), Firebase, Flutter, and Mobile APIs.
Good working knowledge of Gray logs, Zabbix, AppDynamics, Status Cake or similar monitoring tools.
Excellent customer service skills and superior telephone etiquette.
Support Analyst - Global Ecommerce
By Costco Wholesale At , Chicago, Il $90,000 - $120,000 a year
Demonstrated attention to detail and excellent time management.
Manages incidents and tasks by identifying, tracking, and driving support, deployment, or system issues to a timely resolution.
Creates and maintains a Knowledge Base for teams’ ongoing reference and use.
Prior experience in eCommerce Solutions (SAP Commerce/ Hybris), Firebase, Flutter, and Mobile APIs.
Good working knowledge of Gray logs, Zabbix, AppDynamics, Status Cake or similar monitoring tools.
Excellent customer service skills and superior telephone etiquette.
User Support Analyst I - Weeknights & Weekends
By Munger, Tolles & Olson At , Los Angeles, Ca $30.50 an hour
IManage (or similar document management systems)
iManage (or similar document management systems)
Provide remote-hands assistance to engineering team.
2-4 years of experience with large (>300 users) environments.
Strong written and verbal communication skills.
Ability to travel up to 10% of the time, at times to remote locations with little notice.
Support Analyst - Global Ecommerce
By Costco Wholesale At , Dallas, Tx $90,000 - $120,000 a year
Demonstrated attention to detail and excellent time management.
Manages incidents and tasks by identifying, tracking, and driving support, deployment, or system issues to a timely resolution.
Creates and maintains a Knowledge Base for teams’ ongoing reference and use.
Prior experience in eCommerce Solutions (SAP Commerce/ Hybris), Firebase, Flutter, and Mobile APIs.
Good working knowledge of Gray logs, Zabbix, AppDynamics, Status Cake or similar monitoring tools.
Excellent customer service skills and superior telephone etiquette.

Are you looking for an exciting opportunity to use your technical skills to help customers around the world? We are looking for a Global Support Analyst I to join our team and provide technical support to customers in multiple countries. You will be responsible for troubleshooting customer issues, providing technical advice, and helping to resolve customer inquiries. If you are a motivated individual with excellent communication and problem-solving skills, this could be the perfect job for you!

Overview A Global Support Analyst I is responsible for providing technical support to customers and internal teams. They are responsible for troubleshooting and resolving customer issues, as well as providing technical guidance and support to internal teams. They must be able to communicate effectively with customers and internal teams, and have a strong understanding of the company's products and services. Detailed Job Description The Global Support Analyst I is responsible for providing technical support to customers and internal teams. This includes troubleshooting and resolving customer issues, as well as providing technical guidance and support to internal teams. The Global Support Analyst I must be able to communicate effectively with customers and internal teams, and have a strong understanding of the company's products and services. The Global Support Analyst I must be able to quickly identify and resolve customer issues, and provide technical guidance and support to internal teams. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Excellent communication skills, both verbal and written
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of computer hardware and software
• Knowledge of networking and security
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2+ years of experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Experience with customer service and technical support tools
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Knowledge of customer service and technical support tools
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• 2+ years of experience in customer service or technical support
• Experience with customer service and technical support tools
• Experience with troubleshooting and problem-solving techniques
Job Responsibilities
• Provide technical support to customers and internal teams
• Troubleshoot and resolve customer issues
• Provide technical guidance and support to internal teams
• Communicate effectively with customers and internal teams
• Quickly identify and resolve customer issues
• Monitor customer service and technical support tools