Senior Director, Global Fraud Operations
By SoFi At Cottonwood Heights, UT, United States
Strongly Preferred: Extensive work in Fraud Investigation operations, knowledge in BSA, and have experience building out fraud dispute management team.
Process change management, leveraging data to drive insights and improvement.
Develop fraud dispute management process and identify capability needs.
Lead, develop, and drive Operational visions to support responsible business growth and Member experience.
Passionate about Member experience and identify and resolve Member complaint pain points through process augmentation leveraging technology.
Develop operational controls and oversight for both onshore and offshore Operations.