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Genesys Eservices Jobs

Telephony Systems Administrator, Genesys
By American Equity At ,
Management of the department SharePoint including adding and amending document libraries, integrating applications and ensuring sufficient storage space.
Manages system’s roles and users.
Partners with Customer Experience and process design leaders to ensure phone systems are customer friendly and efficient.
Researches phone capabilities and makes systemic recommendations for improvement.
Creates and deploys feedback mechanisms for Managers.
Knowledgeable in Telephony systems and administration including Genesys
Genesys Cloud Engineer Jobs
By Miratech At ,
4+ years of experience with Genesys Cloud
Experience in Genesys Cloud CX architect tool for setting up inbound voice flows and bot flows
Experience in Genesys Cloud CX notification service sub/pub notification services
Experience reading and interpreting Visio flow chart
Experience in Google DialogFlow CX
Google Cloud Platform DialogFlow Certification
Genesys Consultant Jobs
By Realign LLC At , Woodstock, Al

Performing design, development, and configuration of CCaaS products and platforms

Are you looking for a job that will challenge you and give you the opportunity to make a real difference? Genesys Eservices is looking for talented individuals to join our team and help us provide world-class customer service to our clients. We offer a fast-paced, dynamic environment where you can use your skills and creativity to make a positive impact. If you're looking for a job that will give you the chance to grow and develop, then Genesys Eservices is the place for you!

Overview Genesys Eservices is a customer service and contact center software solution that enables organizations to provide customer service and support through multiple channels, including voice, email, chat, and social media. The software is designed to help organizations improve customer service and support, increase customer satisfaction, and reduce costs. Detailed Job Description Genesys Eservices professionals are responsible for providing customer service and support through multiple channels, including voice, email, chat, and social media. They must be able to quickly and accurately respond to customer inquiries, troubleshoot customer issues, and provide solutions. They must also be able to identify customer needs and provide appropriate solutions. Job Skills Required
• Excellent customer service and communication skills
• Knowledge of customer service and contact center software
• Ability to troubleshoot customer issues
• Ability to identify customer needs and provide appropriate solutions
• Knowledge of customer service best practices
• Ability to use multiple channels to provide customer service and support
Job Qualifications
• Bachelor’s degree in a related field
• Previous customer service experience
• Knowledge of customer service and contact center software
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service and contact center software
• Knowledge of customer service best practices
• Knowledge of customer service processes and procedures
• Knowledge of customer service metrics and analytics
Job Experience
• Previous customer service experience
• Experience using customer service and contact center software
• Experience troubleshooting customer issues
• Experience providing customer service and support through multiple channels
Job Responsibilities
• Respond to customer inquiries and provide solutions
• Troubleshoot customer issues
• Identify customer needs and provide appropriate solutions
• Use multiple channels to provide customer service and support
• Monitor customer service metrics and analytics
• Follow customer service processes and procedures
• Provide feedback and recommendations to improve customer service and support