Genesys Contact Center Engineer Jobs

· Bachelor’s degree (or an equivalent combination of education and job-related experience)

* Individual contributor working either remotely or hybrid in the Dallas area – relocation available.

* We provide Fortune 500-quality benefits, global exposure, and a commitment to professional development.

* You have 2 to 5 years of Contact Center experience.

· 2 to 5 years of Contact Center experience.

· Experience designing and implementing proactive omnichannel engagement strategies with a contact center is required.

Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.

Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management,etc.

Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.

Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions

Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts

5+ years of experience in customer focused roles

Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.

Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.

Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.

Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions

Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts

5+ years of experience in customer focused roles

HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)

Coordinates with business analysts and stakeholders as needed to determine business needs or requirements

2+ years of experience in systems engineering, with a focus on telephony systems, particularly Five9

Experience with Zendesk administration is a plus

Strong troubleshooting and problem-solving skills

Excellent communication and collaboration skills

Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.

Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.

Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions

Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts

Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.

Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.

Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.

Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions

Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts

5+ years of experience in customer focused roles

4+ years of experience with Genesys Cloud

Experience in Genesys Cloud CX architect tool for setting up inbound voice flows and bot flows

Experience in Genesys Cloud CX notification service sub/pub notification services

Experience reading and interpreting Visio flow chart

Experience in Google DialogFlow CX

Google Cloud Platform DialogFlow Certification

CloudFormation, CloudTrail, CloudWatch, IAM, KMS, Systems Manager, Secrets Manager

Knowledge in legacy contact center's and IVR's, with associated business tooling

A mindset of automating everything, with experience demonstrating this.

Gov cloud automaton tooling and scripting experience - CFN, Terraform, Ansible, and Jenkins.

Knowledge of CRM solutions and integrations with contact centers like Amazon Connect

AWS Associate or Professional certifications