Full Time Support Lead Jobs in New York
Pharmacy Support Associate (Full-Time, Mid Shift)
By McKesson
At Cheektowaga, NY, United States
Visual Support Supervisor, Full Time - 59Th Street
By Bloomingdale’s
At , New York, 10022
$15.00 - $59.65 an hour
Child Care Full Time Area Center Support
By Bright Horizons Early Education & Preschool
At New York, NY, United States
Daytime Receiving Support Associate, Full Time, 59Th Street
By Bloomingdale’s
At , New York, 10022, Ny
$15.00 - $34.05 an hour
Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Full Time Support Lead to join our team and help us provide exceptional customer service! As the Support Lead, you will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, and providing guidance and support to the team. If you are an experienced leader with a passion for customer service, this is the perfect job for you!
Overview Full Time Support Lead is a position responsible for providing technical support to customers and employees. This position requires strong customer service skills, technical knowledge, and the ability to troubleshoot and resolve customer issues. The Support Lead will be responsible for managing customer inquiries, providing technical support, and ensuring customer satisfaction. Detailed Job Description The Full Time Support Lead will be responsible for providing technical support to customers and employees. This position requires strong customer service skills, technical knowledge, and the ability to troubleshoot and resolve customer issues. The Support Lead will be responsible for managing customer inquiries, providing technical support, and ensuring customer satisfaction. The Support Lead will also be responsible for training and mentoring new employees, as well as providing feedback and guidance to existing employees. Job Skills Required• Excellent customer service skills
• Strong technical knowledge
• Ability to troubleshoot and resolve customer issues
• Ability to train and mentor new employees
• Ability to provide feedback and guidance to existing employees
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in a customer service or technical support role
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service software
• Knowledge of troubleshooting techniques
• Knowledge of customer service best practices
Job Experience
• At least 3 years of experience in a customer service or technical support role
• Experience in training and mentoring new employees
• Experience in providing feedback and guidance to existing employees
• Experience in working in a fast-paced environment
Job Responsibilities
• Manage customer inquiries and provide technical support
• Troubleshoot and resolve customer issues
• Train and mentor new employees
• Provide feedback and guidance to existing employees
• Ensure customer satisfaction
• Monitor customer service software and systems
• Maintain customer service records and reports
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