Customer Services Group - His Majesty's Passport Office (Hmpo) - Team Leader (Evenings)
By UK Home Office At House, NM, United States

The management and development of an operational team with the aim of improving performance and consistently meeting targets for quality, efficiency and customer service in processing passport ...

Are you looking for a challenging and rewarding role as a Front Office Team Leader? We are looking for an experienced and motivated individual to join our team and lead our front office operations. You will be responsible for ensuring the highest level of customer service, managing staff, and ensuring the smooth running of the front office. If you have the skills and experience to take on this role, we would love to hear from you!

A Front Office Team Leader is responsible for managing the front office staff and ensuring that the front desk operations run smoothly. They are responsible for providing excellent customer service, managing the reception area, and ensuring that all guests and visitors are welcomed and taken care of in a professional manner.

What is Front Office Team Leader Skills Required?

• Excellent customer service skills
• Strong organizational and multitasking skills
• Ability to work in a fast-paced environment
• Excellent communication skills
• Ability to work independently and as part of a team
• Knowledge of hotel operations
• Knowledge of computer systems

What is Front Office Team Leader Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service or hospitality role
• Knowledge of hotel operations
• Knowledge of computer systems

What is Front Office Team Leader Knowledge?

• Knowledge of hotel operations
• Knowledge of computer systems
• Knowledge of customer service principles and practices
• Knowledge of office administration procedures

What is Front Office Team Leader Experience?

• Previous experience in a customer service or hospitality role
• Previous experience in a supervisory role

What is Front Office Team Leader Responsibilities?

• Supervise and coordinate the activities of the front office staff
• Ensure that all guests and visitors are welcomed and taken care of in a professional manner
• Ensure that all front office operations are