Front Desk Director Jobs in Nebraska , Employment

Are you looking for an exciting opportunity to lead a team of front desk professionals? We are looking for an experienced Front Desk Director to join our team and provide exceptional customer service to our guests. As the Front Desk Director, you will be responsible for managing the daily operations of the front desk, ensuring that all guests receive a warm welcome and excellent service. If you have a passion for hospitality and are looking for a rewarding career, this could be the perfect job for you!

Overview The Front Desk Director is responsible for managing the front desk operations of a hotel or other hospitality establishment. This includes overseeing the staff, ensuring customer satisfaction, and managing the day-to-day operations of the front desk. Detailed Job Description The Front Desk Director is responsible for overseeing the front desk operations of a hotel or other hospitality establishment. This includes managing the staff, ensuring customer satisfaction, and managing the day-to-day operations of the front desk. The Front Desk Director is also responsible for ensuring that the front desk is running smoothly and efficiently. This includes managing the staff, ensuring that all customer inquiries are answered promptly and professionally, and ensuring that all customer service standards are met. The Front Desk Director is also responsible for ensuring that the front desk is properly staffed and that all staff members are properly trained and knowledgeable about the hotel's policies and procedures. Job Skills Required

• Excellent customer service skills

• Strong organizational and time management skills

• Ability to multitask and prioritize tasks

• Excellent communication and interpersonal skills

• Knowledge of hotel policies and procedures

• Knowledge of computer systems and software

• Ability to work independently and as part of a team

Job Qualifications

• Bachelor’s degree in hospitality management or related field

• Previous experience in a hotel or hospitality setting

• Knowledge of hotel policies and procedures

• Knowledge of computer systems and software

• Ability to work independently and as part of a team

Job Knowledge

• Knowledge of hotel policies and procedures

• Knowledge of computer systems and software

• Knowledge of customer service principles and practices

• Knowledge of hospitality industry trends and best practices

Job Experience

• Previous experience in a hotel or hospitality setting

• Previous experience in a customer service role

• Previous experience in a managerial role

Job Responsibilities

• Manage the front desk operations of a hotel or other hospitality establishment

• Ensure customer satisfaction by providing prompt and professional customer service

• Manage the staff and ensure that all staff members are properly trained and knowledgeable about the hotel's policies and procedures

• Ensure that the front desk is properly staffed and that all customer inquiries are answered promptly and professionally

• Monitor and maintain the front desk operations to ensure efficiency and accuracy

• Ensure that all customer service standards are met

• Monitor and maintain the front desk budget

• Develop and implement strategies to improve customer service and increase customer satisfaction