Field Services Lead Jobs in Rhode Island , Employment

Are you looking for an opportunity to lead a team of field service professionals? We are looking for a Field Services Lead to join our team and help us provide exceptional service to our customers. As the Field Services Lead, you will be responsible for leading a team of field service technicians, ensuring customer satisfaction, and managing service operations. If you have a passion for customer service and a desire to lead a team, this is the perfect job for you!

Overview A Field Services Lead is responsible for leading a team of field service technicians in providing technical support to customers. This role requires excellent customer service skills, strong problem-solving abilities, and the ability to manage a team of technicians. The Field Services Lead is responsible for ensuring that customer service requests are handled in a timely and efficient manner. Detailed Job Description The Field Services Lead is responsible for leading a team of field service technicians in providing technical support to customers. This includes troubleshooting customer issues, providing technical advice, and ensuring that customer service requests are handled in a timely and efficient manner. The Field Services Lead is also responsible for scheduling and managing the technicians’ workloads, providing training and guidance to technicians, and ensuring that customer service standards are met. Job Skills Required

• Excellent customer service skills

• Strong problem-solving abilities

• Ability to manage a team of technicians

• Knowledge of technical support processes

• Ability to troubleshoot customer issues

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

Job Qualifications

• Bachelor’s degree in a related field

• At least 5 years of experience in a customer service or technical support role

• Experience leading a team of technicians

• Knowledge of technical support processes and procedures

• Ability to troubleshoot customer issues

• Excellent communication and interpersonal skills

Job Knowledge

• Knowledge of technical support processes and procedures

• Knowledge of customer service best practices

• Knowledge of troubleshooting techniques

• Knowledge of computer hardware and software

Job Experience

• At least 5 years of experience in a customer service or technical support role

• Experience leading a team of technicians

• Experience troubleshooting customer issues

Job Responsibilities

• Lead a team of field service technicians in providing technical support to customers

• Troubleshoot customer issues and provide technical advice

• Schedule and manage the technicians’ workloads

• Provide training and guidance to technicians

• Ensure that customer service standards are met

• Monitor customer service requests and ensure they are handled in a timely and efficient manner