Facility Call Center Rep Jobs in Kentucky , Employment

Are you looking for an exciting opportunity to work in a fast-paced, customer-focused environment? Join our team as a Facility Call Center Representative and help us provide exceptional service to our customers!

Overview A Facility Call Center Representative is responsible for providing customer service and support to customers who call in to a facility call center. They are responsible for answering questions, resolving customer issues, and providing information about the facility’s services. Detailed Job Description The Facility Call Center Representative is responsible for providing customer service and support to customers who call in to the facility call center. They are responsible for answering questions, resolving customer issues, and providing information about the facility’s services. The Facility Call Center Representative will also be responsible for maintaining customer records, updating customer information, and providing customer feedback to the facility. Job Skills Required

• Excellent communication and customer service skills

• Ability to multitask and prioritize tasks

• Ability to work in a fast-paced environment

• Knowledge of customer service principles and practices

• Knowledge of call center operations

• Proficiency in computer applications

Job Qualifications

• High school diploma or equivalent

• Previous experience in a customer service or call center role

• Ability to work in a team environment

• Ability to work independently

• Ability to handle difficult customer situations

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of call center operations

• Knowledge of the facility’s services and products

Job Experience

• Previous experience in a customer service or call center role

• Previous experience in a facility call center

Job Responsibilities

• Answer customer inquiries and provide information about the facility’s services

• Resolve customer issues and provide solutions

• Maintain customer records and update customer information

• Provide customer feedback to the facility

• Follow up with customers to ensure satisfaction

• Monitor customer calls and provide feedback to management