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Escalation Desk Specialist Jobs

Escalation Specialist Jobs
By Resident At United States
Performs both inbound and outbound support for escalated customers via phone and email to de-escalate and manage challenging situations and circumstances
Works independently to provide best in class customer experience by quickly and thoroughly addressing escalated customers’ concerns
Strong conflict resolution and de-escalation skills
Strong written communication skills and ability to recall and coherently summarize complex issues and situations
Experience handling a high volume of customer escalations
Highly detail oriented and thorough with excellent documentation skills and sense of personal accountability
Customer Services Escalation Specialist I
By Los Angeles Times At El Segundo, CA, United States
1+ years of experience in a customer service phasing role (call center, retail, etc.)
Strong written and verbal communication skills
Strong analytical thinking and problem-solving skills
Experience with Social media platforms (FB, Twitter)
Handle Tier 1 customer escalations - (phone, email & chat)
Ensure 24 hr. or less email response rates
Escalation Specialist Iii Jobs
By Stealth Monitoring, Inc. At Dallas, TX, United States
Responsible for understanding client specific requirements.
Additional Duties & Responsibilities for Escalation Specialist III
Previous experience and success as a Detection Specialist preferred.
Knowledge of all verticals and system software within assigned division.
Computer literate and excellent knowledge of video monitoring software.
Decision Quality – Most decisions are correct and accurate using a mixture of analysis, wisdom, judgement, and experience.
Health Escalation Analyst Jobs
By Apple At Austin, TX, United States

Summary At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to ...

Escalation Engineer Jobs
By Zoom At Washington, United States
Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience
Excellent communication (both oral, written, and interpersonal) and customer escalation management skills are a must
General network knowledge (CCNA certification or equivalent experience)
Experience and knowledge of PBX systems are highly desirable
Minimum of a Technical Bachelor's Degree or relevant 3+ years of strong advanced Tier level Technical Support experience
Experience as a team leader or mentor, hands-on experience in mentoring, staff development or team work building
Escalation Manager Jobs
By Gigamon At United States
5-7 years customer-facing experience in escalation management, support management, customer success roles.
Excellent organization and project management skills with attention to details.
Use key escalation learnings to provide feedback to internal teams including engineering and product management for process and product improvements.
Calm demeanor, positive mindset, and highly empathetic to the experience of our customers. Exudes both confidence and humility.
Strong communication skills: listening, speaking, writing, tactful negotiation.
Ability to simultaneously manage multiple escalations.
Escalation Desk Specialist Jobs
By Apria Healthcare At , , Az $16.54 - $23.46 an hour
Comprehensive benefits package offered for eligible employees:
At least 2 years related experience is required.
Specific vision abilities required include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
We recognize our veterans by offering a company paid day off for Veterans Day
Provides floor support for CS inbound/ CQ team members
Handle supervisor/escalated calls from CS/CQ