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Entry Level L1 Service Desk Resource Jobs

Service Desk L1 Technician
By Milestone Technologies, Inc. At , Sunnyvale, 94089 $31 - $34 an hour
Identifying, escalating priority issues and reporting to the high-level management
Experience in the IT support desk tools will be added advantage for troubleshooting IT environment remotely with Software
Experience up to 8 yrs Call based support
Should have adequate Customer Handling Skills over the phone and onsite
Handle multiple support tickets at the same time., Desktop Support Helpdesk Support, Should know about the SLA and its criticality,
Answering phones from customers professionally and responding to customer inquiries and complaints
L1: Support Associate Jobs
By Twin Health At United States
Responsible for triaging and troubleshooting support issues across multiple areas as directed by Management
Professional communications skills with experience in a contact center environment
Must be able to communicate appropriately and provide key insights at all levels (i.e. Support Team, Management, executives, and customers).
Gain an in-depth knowledge and become a subject matter expert of Twin Product, Twin Sensors, and Twin services
1+ years of experience in technical support or customer facing roles
Use of good judgment to appropriately prioritize responsibilities and member needs
Entry-Level It Service Desk Agent Ga
By Onshore Outsourcing At Glennville, GA, United States
Reports status, issues, and timelines to management staff for critical issues being worked
Participates in required training for both technical and interpersonal skills
Associate’s degree or significant relevant experience is required
Solid working knowledge of the Windows Operating System, including but not limited to Windows XP and 7
Excellent communication skills, both written and oral
Superior problem solving and troubleshooting skills at the Analyst level
Entry Level Service Desk (Backfill - Faith Andrews) - Remote
By Dice At United States
Thoroughly documents all work completed into the appropriate call-tracking and incident management systems.
Routinely utilizes and contributes to the knowledge base and actively promotes utilization to both internal and external
Associate's Degree in Information Systems, Business, or related field, or equivalent experience.
Knowledgeable with LAN or WAN networking
Working knowledge of Windows OS
PC support background and experience working in a call center / phone support environment
L1 Support Jobs
By Pivot Workforce, LLC At Madison, WI, United States

L1 TEAM SYSTEMS ANALYST Position Summary Our client we relies on L1 Systems Analysts to provide best-in-class IT support to operating companies across the organization. As a member of the L1 ...

Service Desk Agent - L1
By Capital One At , Plano, Tx
At least 2 years of remote help desk support experience
Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
Provide application support through remote access tools to resolve internal end user issues
Remotely access and support end-user machines to achieve first call resolution
Perform other tasks as needed by the Service Desk Managers
High School Diploma, GED or equivalent certification
Entry-Level It Service Desk Engineer
By Cognizant Technology Solutions At , Dallas, 75201, Tx $68,500 a year

Bachelor’s degree or equivalent. Preferred majors include:

Entry-Level It Service Desk Engineer
By Cognizant At , $68,500 a year
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Provide basic training in computer operation and management.
Traveling and working out of client location or connecting via a remote link.
Work closely with client project managers and other architects to develop customized security solutions.
Apply technical skills to recommend, implement, support, improve, and operate information protection technologies with limited supervision.
Experience reviewing system and application logs (e.g., web or mail server logs), either to investigate security issues or complex operational issues.

Are you looking for an exciting opportunity to join a fast-paced, customer-focused team? We are looking for an Entry Level L1 Service Desk Resource to join our team and provide excellent customer service and technical support. You will be responsible for troubleshooting and resolving customer issues, providing technical assistance, and ensuring customer satisfaction. If you have a passion for technology and customer service, this is the perfect job for you!

Overview Entry Level L1 Service Desk Resource is a customer service role that provides technical support to customers and end-users. The role requires excellent customer service and problem-solving skills, as well as a strong knowledge of computer systems and software. Detailed Job Description The Entry Level L1 Service Desk Resource is responsible for providing technical support to customers and end-users. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing assistance with installation and configuration of computer systems. The role also requires excellent customer service skills and the ability to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Strong problem-solving skills
• Knowledge of computer systems and software
• Ability to work independently and as part of a team
• Ability to communicate effectively
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of computer systems and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous experience in a technical support role
Job Responsibilities
• Respond to customer inquiries and provide technical support
• Troubleshoot hardware and software issues
• Assist with installation and configuration of computer systems
• Provide assistance with product usage
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction