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Entry Level Customer Service Agent Jobs in Connecticut

Entry Level Customer Service Associate
By Indeedful Insight At Hartford, CT, United States
Customer Education: Educate customers on product features, usage, and best practices to enhance their overall experience.
Communication: Communicate with other team members and departments to ensure a seamless customer experience and resolve customer issues promptly.
Excellent communication and interpersonal skills.
Attention to detail and accuracy in data entry.
Documentation: Maintain detailed records of customer interactions, transactions, and feedback. Use this data to identify trends and areas for improvement.
Quality Assurance: Ensure that all interactions meet quality and service standards set by the company.

Are you looking for an exciting opportunity to start your career in customer service? We are looking for a motivated and customer-focused individual to join our team as an Entry Level Customer Service Agent. You will be responsible for providing excellent customer service and support to our customers. If you are passionate about helping people and have a positive attitude, this could be the perfect job for you!

Overview Entry Level Customer Service Agents are responsible for providing customer service to customers and clients. They are the first point of contact for customers and are responsible for resolving customer inquiries, complaints, and issues. They must be able to communicate effectively with customers and provide excellent customer service. Detailed Job Description Entry Level Customer Service Agents are responsible for providing customer service to customers and clients. They are the first point of contact for customers and are responsible for resolving customer inquiries, complaints, and issues. They must be able to communicate effectively with customers and provide excellent customer service. They must be able to handle customer inquiries in a professional and courteous manner. They must be able to troubleshoot customer issues and provide solutions. They must be able to provide accurate information to customers and ensure customer satisfaction. Job Skills Required
• Excellent communication skills
• Strong customer service skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to troubleshoot customer issues
• Ability to provide accurate information
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of relevant computer applications
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of relevant computer applications
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to troubleshoot customer issues
• Ability to provide accurate information
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of relevant computer applications
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
Job Responsibilities
• Respond to customer inquiries in a timely and professional manner
• Troubleshoot customer issues and provide solutions
• Provide accurate information to customers
• Maintain customer records and update customer information
• Follow up with customers to ensure customer satisfaction
• Assist customers with product and service inquiries
• Resolve customer complaints and issues
• Monitor customer service metrics and performance