Enrollment Services Assistant Jobs

Knowledge of prerequisite courses and requirements needed for applying to degree programs

Maintain confidentiality of student records (in compliance with the Family Educational Rights and Privacy Act).

Knowledge of district rules, policies and practices

Knowledge of Student Code of Conduct

Knowledge of all various college departments and degree programs

Knowledge of student information and network systems

Bachelor's degree preferred, as is experience providing customer support in an educational setting.

Minimum two years' experience in high-volume customer service with diverse populations.

Experience with computer information systems, such as desktop applications, database systems, or online data processing, is required.

Demonstrated excellent oral and written communication skills; finalists may be expected to complete a writing exercise.

Hybrid (partially on-site, partially remote)

A successful Enrollment Services Specialist:

At least 6 months experience working with the public and have a working knowledge of childcare programs.

Refer families to resources to help lessen the burden of the cost of early education and care programs.

Complete the training requirements yearly as per EEC regulations, and DHSP requirements.

Must have strong computer and database program knowledge.

City employee commuter benefits (T-Pass reimbursement, Bluebikes membership, EZRide Shuttle membership).

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Experience working in a higher education admissions setting

Manage a portfolio of veterinary and early entry admissions applications, approximately 1400 applicants annually.

Other responsibilities deemed appropriate (e.g., grantsmanship for recruiting and scholarships)

Knowledge of purchasing requests at MSU

Skill in the use of personal computers and related software applications including Microsoft Suites and Adobe Creative Cloud applications

Well-developed interpersonal, teamwork, verbal and written communication skills

Performs accurate and timely data entry (e.g. high school and college transcripts, test scores, registrations (adds/drops), graduation applications, etc.).

Maintains an up-to-date working knowledge of all job related software, programs, and applications.

Good working knowledge of the office practices and procedures.

Intermediate level knowledge of Microsoft Word, Excel, and Outlook required.

Demonstrated good verbal and written communication skills.

Registers students for college coursework, by processing course adds, drops, cancellations, and reinstatements.