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Employee Service Desk Manager Jobs

Service Desk Manager (Us)
By PRI Technology At New York City Metropolitan Area, United States
• 5-7+ years’ experience leading a service/support team – including hiring, performance management, and day-to-day operations.
• Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
· Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
· Manage escalations from bankers, Keno and internal IT members
• Experience establishing, documenting, and managing business processes.
• Excellent written and verbal communication skills.
Service Desk Manager Jobs
By PRI Technology At New York, United States
5-7+ years’ experience leading L2/L3 support team – including hiring, performance management, and day-to-day operations.
Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
In coordination with the Executive Director, manage team resources – with an emphasis on talent development, coaching, training, and team morale.
Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
Automation is key, having experience working with automation tools and automaton projects is ideal.
Experience working in a white-glove professional services environment - financial services, investment banking, legal, or similar organizations.
Service Desk Manager Jobs
By Leidos At , Washington, 20090 $75,400 - $156,600 a year
Team management skills leading helpdesk/service desk teams
Excellent written and verbal communications skills, especially in raising, documenting, and reporting incidents, problems, and outages
Experience with commercial cloud providers including AWS
Able to demonstrate understanding of or experience managing to SLA’s and KPI metrics.
Utilize ticket tracking system to track, document, and coordinate actions with members of the Information Technology support team
Coordinate with Overnight/Shared Desk to transition incidents, train staff, and follow up with customers during business hours when necessary.
Service Desk Manager Jobs
By Leidos At , Remote $59,150 - $122,850 a year
Excellent written and verbal communications skills
Excellent verbal and written communication skills
Prior experience leading helpdesk/service desk teams
Experience with commercial cloud providers including AWS
Looking for an exciting opportunity to make an impact as Help Desk Manager?
Managing the help desk team and evaluate performance
Employee Service Desk Manager
By Early Warning Services At , Scottsdale, Az
Hands-on experience troubleshooting and management with Windows 10 environments.
Experience with VDI and VDI endpoint, management and troubleshooting.
Knowledge of Vulnerability and patch management for Desktop Environment practices.
Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
Education and experience typically obtained through a completion of an Associates' Degree.
Experience with Microsoft System Center Configuration Manager, or SCCM to create and deploy packages