Cx Emerging Market Lead Jobs in Arkansas

Proven experience with leadership, business acumen, problem solving, critical thinking and analytical skills in financial services or highly regulated industry.

Help define, own, and scale the customer support experience for Earnin products including processes, procedures, workflows, and escalations end-to-end.

Design and manage the workflows of customer support channels, including escalations end-to-end and meet or exceed escalations response time SLA.

Launch and manage programs and projects based on operational areas of needs and challenges

Partner closely with Product and IT teams to manage roadmap for CX tools improvements (CRM, AI, homegrown tools)

Bachelor’s degree or equivalent experience.

Process-oriented. Skilled at implementing and building CX/Omnichannel management processes from scratch to enable speed, scale, and impact.

Strong verbal and written communication skills, with the ability to present analysis/insights to senior management.

Complex project/program management experience, ideally involving CX and omnichannel capability work and vendor management

Partner with CX&E Capabilities and CX Global Omnichannel Solutions Lead to support marketing and medical's Omnichannel strategy and design process.

10+ years for Director 8+ years in Customer Experience or Omnichannel strategy, preferably in the pharmaceutical or healthcare industry

Strong leadership skills with the ability to motivate people and teams and drive accountability