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Email Customer Service Representative 3Rd Shift Jobs in Maryland

Field Service Representative [3Rd Shift]
By Kreg Therapeutics At Arbutus, MD, United States

Our mission is to help hospitals improve the management and outcomes of their most complex patients. Kreg's Beds provide an innovative modality to get complex patients out of bed, mobilized ...

Are you looking for a job that offers a flexible schedule and the opportunity to make a difference? We are looking for an experienced Email Customer Service Representative to join our 3rd shift team. You will be responsible for providing exceptional customer service to our customers via email, phone, and chat. You will be the first point of contact for our customers and will be expected to provide timely and accurate responses to their inquiries. If you are a customer service professional who is passionate about helping others, this could be the perfect job for you!

Overview:

Email Customer Service Representative 3rd Shift is responsible for providing customer service and technical support to customers via email. They must be able to respond to customer inquiries in a timely and professional manner, as well as troubleshoot and resolve customer issues.

Detailed Job Description:

Email Customer Service Representative 3rd Shift is responsible for providing customer service and technical support to customers via email. They must be able to respond to customer inquiries in a timely and professional manner, as well as troubleshoot and resolve customer issues. They must be able to provide accurate and up-to-date information to customers, as well as maintain customer records and update customer accounts. They must also be able to identify customer needs and provide appropriate solutions.

What is Email Customer Service Representative 3Rd Shift Job Skills Required?

• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Knowledge of email systems

What is Email Customer Service Representative 3Rd Shift Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Previous experience with email systems
• Ability to type quickly and accurately
• Ability to work in a fast-paced environment
• Ability to work a 3rd shift schedule

What is Email Customer Service Representative 3Rd Shift Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Knowledge of email systems

What is Email Customer Service Representative 3Rd Shift Job Experience?

• Previous customer service experience
• Previous experience with email systems

What is Email Customer Service Representative 3Rd Shift Job Responsibilities?

• Respond to customer inquiries via email in a timely and professional manner
• Troubleshoot and resolve customer issues
• Provide accurate and up-to-date information to customers
• Maintain customer records and update customer accounts
• Identify customer needs and provide appropriate solutions
• Follow up with customers to ensure satisfaction
• Adhere to company policies and procedures